Rosy, the desk clerk, was wonderful when we checked in and gracious to help in any way she could. We checked in and went to our room. We tried to connect to Wifi. Having read other complaints about this, we were leary. We could not connect. Rosy told us we had to call the provider. We talked to someone located "off shore" who didn't think "they provided service to our room at Ramada in Tulsa anymore". After turning off and on our laptop and phones and working with the wifi provider for 45 minutes, I called Rosy. Rosy apologized. I asked her to move us to a room that "was covered by their service". We moved and didn't have a problem. Rosy reported the problem to the manager. When I checked out, I told the manager of our problem and he remembered that he had received an email about it. He apologized for the problem and said he would look into it. Hmmm. After looking over all the reviews, it seems that is what he always states. He never compensates for the problems. He had an opportunity as I was checking out to reduce my bill to compensate for my time spent on the wifi problem that has been brought to his attention before. Also the heat in the hallways, mentioned before has not been remedied but I'm sure he will "look into it" and be grateful for my review. On the bright side, Rosy was great, it was a nice hotel, clean, great updates and remodeling. The bed was comfortable but would have been better if we had not had a hole in our fitted sheet (see photo).