Mereva Tulum

Beach front property has great views. Service at Mereva was excellent, from Lalo at the front, to the restaurant’s food, the drinks, servers, and local spa service. On a day without smelly sargassum, the pier massage was so nice. They treated us well and we almost wanted to stay longer. I recommend swimming in the pools or at the cenote across the road. There’s a crocodile resident; everyone assures he has never attacked humans and only eats birds. His name is Panchito, I didn’t see him. The water is clear, and you can bring or rent snorkel gear. Many scuba here as well, tiny fish. If Panchito is a deal breaker, the region has thousands of other sacred cenotes for swimming. Have a car, transport is exp. Tulum’s coast is being affected by sargassum. The staff seemed overwhelmed by it as the manual clean up crew made a tiny dent each morning. I wish the rooms were more sound proof. We only had hot water one day. Also, the pier and beach area didn’t feel private. We couldn’t relax or keep our eyes closed with random non hotel guests coming and going through the small pier, past the hotel beach, and past our room’s sliding door. Unfriendly foreigners come and went every day for scuba tours. The hammocks: 1 per room patio. Those shown on the beach weren’t there. Several at the pier were cool, but a female French instructor likes changing out of scuba gear there and seems more annoyed with us in her way there than concerned about hitting me while trying to relax.

Very clean room and bathroom/showers were lovely. Cleaning staff were prompt and friendly. Restaurant and concierge staff were very friendly and the food at the Mereva restaurant was above average. Especially loved the fish and shrimp tacos. Pizza was great too.

Staff was friendly, the room was nice you go out to see the beach directly , pools are placed nicely Food was decent but over priced, yet for some reason we ordered the same breakfast everyday , every single time there was something different about it

We paid extra to have a private pool, but the water looked dirty so we didn't get in. Also we couldn't get in the beach how how bad the sea wheed was. The smell was unbearable and they wouldn't clean it. It really was a waste of money. Food and drinks in yhe restaurants SUPER EXPENSIVE and not worth it. Transportation extremely expensive, the wanted to charge us 1000 pesos each time we tried to go out to yhe city. Will NEVER go back to Tulum

The breakfast was excellent, pool was great, staff helpful, unfortunately in the 3 days we where there no effort at all to remove any seaweed from the beach and the smell was bad, would have stayed in town and commuted to a public beach

Beautiful location and very pleasant staff. Unfortunately our room did not have air conditioning - and they would fix it and fill it up with coolant, and then it would leak and then by the middle of the night it was a torture chamber of heat and humidity (78 degrees f). There is no where else to cool off in the hotel - everything is open air and honestly the pools were filthy like someone else said in the reviews. Outside there are nosee’ems. When we finally had enough at 3am on the 4th night, they did put us in another room for a few hours after Google Translate, staff visits/photos and chats with the manager. So we only had 2 hours in a cool room before our excursion for the day and very little sleep. I had to insist on moving rooms before leaving on our excursion, which was added stress. They did move us to the Nerea which was a much nicer hotel and better cared for by far. However the new room had no tv, the futon was a bit banged up, and a broken window looking into the construction. At this point we did not complain. They offered us dinner to make up for this but when inquiring on it before our last evening there, they weren’t aware of it but were willing to uphold it. The most upsetting part was realizing the ac issue and room flooding, wasn’t new. They just tried to pass this crappy and unworkable room onto us. My friends staying (from our recommendation) in the same hotel, room below and said there was water damage and signs of mold on the same wall.

The location of the hotel is fantastic. Staff were all helpful and pleasant. The hotel is quiet and peaceful. Our room could have used some basic maintenance- there were small holes in the wall and mold. Each time our room was tended to something was left behind (I.e., cleaning supplies in shower, dust rag on our dresser, bedding on chair). Would we stay agai

The rooftop patio room we got was amazing, eating breakfast up there every day watching the sunrise over the ocean was the best I’ve had out of anywhere I’ve gone down south. And then me and my girlfriend would set up an iPad to watch Netflix on the rooftop while we drink wine and ate cheese watching the sun go down over the ocean. Five stars on that experience

Parking easy and secure, hotel is in a peaceful location, quiet and relaxing…