D'Primahotel Kualanamu Medan Formerly Prime Plaza Hotel Reviews
D'Primahotel Kualanamu Medan Formerly Prime Plaza Hotel
Jl. Sultan Serdang No. 88, Tumpatan Nibung, Deli Serdang Regency, North Sumatra, 20552, IndonesiaView Hotel Details
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D'Primahotel Kualanamu Medan Formerly Prime Plaza Hotel Guest Reviews
4.5/5
Great
70 Reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we employ scientific calculations that take into account the credibility of the reviews and the recency of the guest's experience to determine the final rating.
Verified reviews
Location4.6
Amenities4.3
Service4.6
Cleanliness4.5
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All reviews(70)
Positive reviews(69)
Reviews with photos/video(21)
Friendly staff(18)
Close to airport(16)
Awesome stay(13)
Offers pick-up/drop-offs(12)
Easy to get around(12)
Convenient location(12)
Negative reviews(1)
Travelbug247
Superior Double Room
Checked in Oct 2024
Solo travelers
8 Reviews
5.0/5
Outstanding
Posted on Nov 29, 2024
Good hotel but pool was shut and the treadmill in gym didn’t work but the bed was comfy
Response from Property: Dear Travelbug247Greetings from d'primahotel Thank you for sharing your feedback regarding your recent stay at d'primahotel. We’re pleased to know that you enjoy your stay with us. Your satisfaction is very important to us.At the same time, we sincerely apologize for the inconvenience you experienced with the room or facilities. Please rest assured that your comments have been shared with the team for immediate improvement.We greatly value your input and hope to have the opportunity to provide you with an even better experience on your next visit.Warm regards,Theresia Naomid'primahotel Management
Guest User
Superior Double Room
Checked in Dec 2024
Business travelers
6 Reviews
4.2/5
Very Good
Posted on Jan 15, 2025
appreciate Hotel do provide shuttle service.
upon check in, requested hair dryer, it was deliver to my room in less than 15mins time.
Response from Property: Greetings from d'primahotel ManagementThank you for taking the time to share your positive feedback about your stay at d'primahotel . We are delighted to hear that you had a pleasant experience.Your kind words motivate our team to continue providing the best service for all our guests. We look forward to welcoming you back for another enjoyable stay in the future.Warm regards,Theresia Naomid'primahotel Management
Guest User
Superior Double Room
Checked in Oct 2024
Solo travelers
1 Reviews
4.5/5
Great
Posted on Nov 12, 2024
Good location close to the airport with free shuttle at 2 hourly intervals. All staff were very friendly and attentive. Theres not too much around the area but there are a couple of decent places to eat within walking distance .
Response from Property: Dear GuestGreetings from d'primahotel Kualanamu MedanThank you for your feedback! We’re glad to hear that you enjoyed our convenient location near the airport and the free shuttle service. It’s also great to know that our staff made your stay more comfortable with their friendly and attentive service. While the area may not have a lot of attractions, we’re happy to offer a few decent dining options nearby.We hope to welcome you back for another enjoyable stay in the future!Best regards,Theresia Naomid'primahotel Kualanamu Medan
Thi Phuong Lam
Superior Family Room
Checked in Sep 2024
Travel with friends
5 Reviews
4.2/5
Very Good
Posted on Oct 25, 2024
The hotel staffs are very friendly and helpful. Hotel is about 10 minutes from Kuala Namu airport and airport drop off is provided free of charge at scheduled times
Response from Property: Dear Mr/Mrs. Thi Phuong LamGreetings from d'primahotel Kualanamu MedanThank you for your kind review! We’re delighted to hear that our staff made your stay more enjoyable with their friendliness and helpfulness. We’re also glad you found our location convenient, just 10 minutes from Kuala Namu Airport, and that the free airport drop-off service was useful for you.We look forward to welcoming you back for another great stay!Best regards,Theresia Naomid'primahotel Kualanamu Medan
Peter chen19811
Superior Double Room
Checked in Mar 2024
Business travelers
85 Reviews
5.0/5
Outstanding
Posted on Apr 28, 2024
Nice hotel , many restaurant at nesrby, closed to sirport snd have free pickup snd drop of
tengnp
Superior Twin Room
Checked in May 2024
Travel with friends
1 Reviews
4.2/5
Very Good
Posted on Jun 8, 2024
Location is great for me in that its only 7 mins by car to the airport. Medan downtown is about 30 minutes away through challenging traffic.
The service staff were excellent all round. Amenities, rooms and public areas were clean. The swimming pool water did look a bit cloudy although the bottom of the pool is visible from overhead. I did not swim though.
Complimentary tea bags should include English breakfast or black tea. Small niggle but it takes on greater significance if you stay in the area long enough to miss strong tea because almost all restaurants serves very weak tea.
Breakfast offering especially the local cuisines could be better - at least for me. The tea was really weak ( read above); there was only one choice of plain white sandwich loaf. No butter, although vegetable oil-based margarine was offerred. The danish pastry were stiff and cloy but I guess I need to manage my expectations as this cuisine is not indigeneous. But if a simple improvement could be done, I believe this hotel will draw more satisfaction from (foreign) guests.
Good work!
De Juno
Superior Double Room
Checked in Nov 2023
Solo travelers
9 Reviews
1.7/5
Posted on Dec 5, 2023
I booking NON SMOKING ROOM, but they offer me SMOKING ROOM????? They said no more NON SMOKING ROOM!!! bed is comfortable but a flyer 🪰 inside??? OMG!! then bath MAT so dirty!!! I was complain and they are not good response!!!
Guest User
Superior Double Room
Checked in Feb 2024
Travel with friends
2 Reviews
5.0/5
Outstanding
Posted on Mar 24, 2024
Service is good, receptionist is very humble and helpful.
Receptionist Windi thank you for your care
Tuti MP
Superior Twin Room
Checked in Mar 2024
Family
2 Reviews
5.0/5
Outstanding
Posted on May 10, 2024
Its okay, nice one if you need to be in the airport early in the morning or late at night
Guest User
Superior Twin Room
Checked in Oct 2023
Family
2 Reviews
5.0/5
Outstanding
Posted on Nov 16, 2023
Very clean . The staff all very nice. The service and food is good. We enjoyed our stay here. Trip . Com pls advise or recommend us this kind of hotels.
We had a short overnight stay at D'Primahotel Kualanamu before an early flight to Denpasar.
I have to say I was super impressed with this hotel. Incredibly good value for money. The room was basic but clean, functional and with pretty much everything you might need for a short stay. Wi-Fi was fast and reliable.
Because we arrived in the evening and left at 6am, we didn’t get to use the pool or the gym. Nor did we have time for breakfast. The pool looked excellent, and very clean. The gym looked basic, but enough for a quick workout. At this price, though, both were an unexpected bonus.
One thing - the hotel offers a two hourly shuttle bus to and from the airport. The 6am bus suited us perfectly. We reserved seats when we arrived, so it was a bit frustrating to have to wait until 6:15am. Reception waited until we checked out before they contacted the driver. It was already booked and they were expecting us, so it should’ve been waiting.
BRIAN CLAIR
Superior Double Room
Checked in Jan 2023
Solo travelers
15 Reviews
5.0/5
Outstanding
Posted on Feb 21, 2023
Loved this sparkling clean comfortable and modern hotel, with a free shuttle to the airport and a very comfortable swimming pool.
Response from Property: Dear Brian Clair,Thank you to stay with Prime Plaza Hotel Kualanamu - Deli Serdang, which is to offer all our guests service, comfort, and convenience at a great location and at a great value price that includes airport transport, high speed internet access, 24 hours in room dinning, restaurant and lounge bar, gym and swimming pool. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We look forward to bringing you a great experience during all your future stays with us.Regard,Doni PrasetyoHotel Manager