Hotel Suisse Tunis

I made a booking at this hotel on Booking. Our flight was canceled, so I messaged them and told them we would be arriving the next day. I made it clear that I still wanted to keep the reservation, and they replied saying "yes, sure". I arrived in Tunis the next day, and found out they canceled the reservation. When I asked about it, they said the employee who replied to my message probably didn't understand what I meant, which was very frustrating. If the employee did not understand what I meant, he could have simply asked or said anything, but he made me feel reassured that we would find a room although the hotel was fully booked when we arrived. We had to go to another hotel, but I still think they did not handle the situation the right way, they were not even apologetic. They took the issue so lightly and just blamed it on an employee who did not understand English!

I recently had the pleasure of staying at the Suisse Hotel in Tunis, opting for a single bedroom during my visit. Situated in the bustling center of Tunis, the location of the hotel is undoubtedly one of its strongest assets. Upon arrival, I was impressed by the cleanliness of the rooms. However, as a traveler who values convenience, I couldn’t help but notice the absence of a kettle and hairdryer in the room.

Very nice small hotel with super friendly staff. Extra credit for the cleniness of the property, room, lobby etc.

I liked the location and the staff at this hotel. I disliked the basic rooms, lack of hairdryer, poor amenities and lack of soundproof. I stayed at this hotel for 4 nights. Its central location was convenient for accessing city amenities. Check-in was efficient, and payment with a card was accepted. Staff was amazing, very kind and professional, always smiling and ready to help. However, the rooms are basic, lacking soundproofing. I could hear water flowing through pipes, noise from breakfast preparation, and experienced a persistent humming from the ceiling in room 101, possibly from the air conditioning. After relocating to room 401, the lack of noise improved, though bring your earplugs. There is a space under your door and you can hear your neighbors closing doors, walking, breathing. The breakfast selection was minimal, consisting mainly of bread, butter, one egg, kids juice, coffee and milk. On the last night, the elevator was out of order, causing disruptive noise until morning. The lack of amenities and noise disturbances affected the overall quality of my stay. Despite the convenient location, clean rooms, the value for money was questionable.