Via Porta Palatina, 19, Turin, Piedmont, 10122, ItalySee Hotel Details
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1 night
Guest Reviews
8.9/10
Very Good
110 Reviews
Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.4
Amenities8.9
Service8.6
Cleanliness8.6
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All reviews(110)
Positive reviews(10)
Reviews with photos/video(4)
PETR
Superior Room
Stay Date Dec 2024
Solo traveler
3 Reviews
9.0/10
Great
Posted on Jan 4, 2025
Good hotel
Guest User
Superior Room
Stay Date Jan 2025
Family
20 Reviews
10/10
Outstanding
Posted on Mar 9, 2025
If I go back to Turin, I will go back to this hotel. It is located in the old town, which is good for sightseeing, and the hotel was clean and comfortable. There was an issue with the recharge when I checked out, but it was resolved quickly.
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Anonymous User
Superior Room
Stay Date May 2025
Couple
12 Reviews
6.0/10
Posted on Jun 9, 2025
Poor cleaning, limescale everywhere in the bathroom and some mold in the grout; the shower leaks (the door doesn't close properly). You can hear everything from the courtyard/breakfast room and the hallway on the first floor. Staff were friendly at reception, but not at all when checking out. I'm actually used to a better standard and service from NH Collection...
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Guest User
Premium XL Room
Stay Date Nov 2023
Couple
2 Reviews
10/10
Outstanding
Posted on Dec 31, 2023
I liked the hotel very much.
Clean and particular in the architecture.
The staff is very kind and I really liked the internal restaurant (bistro of a more famous starred one).
I will definitely be back.
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Response from Property: Dear Guest,
Many thanks for the preference you gave us on the occasion of your trip to Turin and for the precious time you dedicated to sharing your review.
I am pleased to read that you enjoyed every aspect of your experience so much that you wanted to reward us with top marks.
See you soon for a new and special NH Experience!
Gabriella Grimaldi - Director
Bobo6
Superior Single
Stay Date Jun 2023
Solo traveler
5 Reviews
9.5/10
Amazing
Posted on Jul 24, 2023
At the top, perfect welcome, welcoming, smiling and helpful staff.
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Response from Property: Dear Bobo6,Thank you very much for choosing our NH Collection Santo Stefano for your stay in Torino and for taking the time to share your experience.I'm very pleased to read that you have enjoyed our friendly and professional service, our strongest asset.Arrivederci!Gabriella Grimaldi - General Manager
roberto zanda
Superior Room
Stay Date Mar 2023
Couple
1 Reviews
9.5/10
Amazing
Posted on Apr 9, 2023
Excellent hotel, recommended. Staying in a NH is always a guarantee
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Response from Property: Dear Mr. Zanda,
Many thanks for the preference you gave us on the occasion of your trip to Turin and for the precious time you dedicated to sharing your impressions.
I'm glad you had a pleasant stay!
Until we meet again,
Gabriella Grimaldi - Director
Guest User
Superior Room
Stay Date Apr 2023
Couple
1 Reviews
10/10
Outstanding
Posted on May 31, 2023
Excellent location in the historic center of Turin. We were able to visit absolutely everything on foot. Lots of restaurants, bars, cafes, Gellateria near the hotel. Paid underground and protected parking under the hotel. Modern, clean hotel. Very professional and friendly staff. Consistent and complete buffet breakfast. We will return to this hotel without any hesitation.
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Response from Property: Dear Guest,Thank you very much for choosing our NH Collection Santo Stefano for your stay in Torino and for taking the time to share your experience, awarding us with full marks.I'm very pleased to read that you have enjoyed our friendly and professional service, our strongest asset.Arrivederci!Gabriella Grimaldi - General Manager
Guest User
Superior Room
Stay Date Jan 2023
Business traveler
1 Reviews
9.0/10
Great
Posted on Feb 16, 2023
Nothing to say about the location or quality of the room, I had some problems with the elevator and the electronic room key, but I understand that technical problems can happen. For the rest, definitely a good hotel.
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Response from Property: Dear Guest,
Many thanks for the preference you gave us on the occasion of your trip to Turin and for the precious time you dedicated to sharing your impressions.
I am sorry for the technical inconveniences which I sincerely hope did not prevent you from having a pleasant stay.
Until we meet again,
Gabriella Grimaldi - Director