Hotel Victoria & Iside Spa

Good location

I loved this hotel! The spa and rooms were great and breakfast was nice. The hotel was very beautiful, my only complaint is that the wifi barely worked but this did not take away from how much I loved my stay!

We had a wonderful stay and would like to thank the staff for the excellent service. Everything was clean and well-maintained, and the breakfast was great. We especially appreciated receiving a takeaway breakfast when we had to leave early in the morning.The early check-in process was smooth and convenient, which made our arrival much more comfortable. We also enjoyed the spa facilities, which were a lovely addition to our stay.Thank you for a great experience – we would be happy to stay here again! ⭐⭐⭐⭐⭐

The hotel itself is literally Victorian, from the age of England's Queen Victoria. It's well maintained and modernized to a degree: there are good-working elevators and televisions but no USB or Lightening ports. The best part is the spa, which every guest can use without extra charge: sauna, steam room, Jacuzzi and pool. Breakfast featured actual teapots for brewing a proper cup. The neighborhood around it is seedy and finding a good restaurant is hit-or-miss.

An magnificent stay. The hotel is ideally located close to museums, restaurants and the centre of the city. All the staff were friendly and helpful. The spa was lovely. We had an excellent 2 night stay.

I am very disappointed by the way this situation was handled. My wife required urgent medical care, and despite the circumstances, the hotel showed absolutely no flexibility or empathy. Beyond the strict cancellation policy, what was most shocking was the complete lack of assistance or concern during a real medical emergency. At no point did anyone offer practical help, such as calling an ambulance, assisting us, or even asking whether we needed support while rushing to the hospital in a foreign country. I understand that hotels have policies, but basic human consideration and customer care should come first in situations involving health emergencies. Unfortunately, this experience left us with the feeling that administrative rules mattered more than the wellbeing of guests.