Novotel Sunshine Coast Resort

Reviews of Novotel Sunshine Coast Resort

Novotel Sunshine Coast Resort

270 Ocean Dr, Twin Waters, Queensland, 4564, AustraliaSee Hotel Details
Novotel Sunshine Coast Resort
Novotel Sunshine Coast ResortNovotel Sunshine Coast ResortNovotel Sunshine Coast Resort
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1 night

Guest Reviews

9.0/10
Great
45 Reviews
Verified reviews
Location8.9
Amenities8.7
Service9.2
Cleanliness9.0
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All reviews(45)
Positive reviews(43)
Reviews with photos/video(17)
Awesome stay(21)
Great swimming pool(7)
Delicious breakfast(7)
Great service(7)
Perfect for families(6)
Garden view(4)
Negative reviews(2)
Ka Yan Sandy
Resort Queen Room With Lagoon View
Stay Date May 2025
Couple
22 Reviews
10/10
Outstanding
Posted on Jun 26, 2025
Perfect location. The hotel staff is very friendly & helpful. Love the beautiful view of the garden, and kangaroos everywhere. They are so cute. Pls enjoy the restaurant & coffee around the hotel, good food & drink. We will come back next time on Summer time, and enjoy the outdoors swimming pool facilities.
6/12
준한
Executive Two Double Room with Garden View
Stay Date Mar 2025
Family
1 Reviews
10/10
Outstanding
Posted on Apr 20, 2025
We absolutely loved our time and will most definitely book again. The breakfast buffet was great, with a wonderful variety on the menu.
Response from Property: Thank you for your wonderful review! We're thrilled you had such a great time and enjoyed the breakfast buffet. We can’t wait to welcome you back again soon!
Ziming
Resort Queen and Single Room with Lagoon View
Stay Date Jan 2025
Traveling with friends
1 Reviews
2.0/10
Posted on Feb 20, 2025
This is the worst 4 star hotel I’ve ever stayed! There are a lot of spiders and lizards in the room! Disgusting. The lake is blocked by the trees, not actually a real lake view! The hotel building looks like an old prison at night. The front desk staff looks sleepy and irresponsible. Totally not worth $250 a night, I would rather stay at a motel. I am feeling scammed.
Guest User
Executive Two Double Room with Garden View
Stay Date Dec 2024
Family
1 Reviews
10/10
Outstanding
Posted on Jan 27, 2025
Great family resort. The pool and lagoon are fantastic for the whole family. Highly recommended
Little Bear 29
Resort Queen and Single Room with Garden View
Stay Date Jun 2025
Traveling with friends
13 Reviews
8.5/10
Very Good
Posted on Jul 5, 2025
Staff were great , breakfast was delicious, however no working dryers in laundry, beach access was let down by 2 walking bridges being closed for matinees which you didn't find out until you got to them
Response from Property: Thank you for your review. We're glad you enjoyed the breakfast and our team’s service. We appreciate your comments regarding the laundry facilities and beach access, and your feedback has been shared with the relevant teams for review.Kind regards,KaylaNight Manager
Rowlers
One Bedroom Suite with Lagoon View
Stay Date Nov 2024
Family
2 Reviews
8.5/10
Very Good
Posted on Jan 3, 2025
Had an overall great stay. Disappointed they couldn’t move our friends room closer to us despite booking together. Food was expensive for average quality. Breakfast was good however. Would stay again
Response from Property: Thank you for your positive review stating you had an overall great stay! Thank you also for your feedback and if you book next time please email in advance and will get rooms close together for you. Hope to see you again soon! Kindest, Novotel management Team
Guest User
Resort Queen and Single Room with Garden View
Stay Date May 2025
Solo traveler
2 Reviews
2.0/10
Posted on Jun 27, 2025
It was very far from any amenities the room was old a dirty the buffet was overpriced a the food was cold.
Response from Property: Dear Guest,Thank you for sharing your experience. We're sorry to hear that your stay did not meet your expectations. We understand how important comfort, cleanliness, and convenient access to amenities are when traveling. Your feedback is valued and will be shared with the appropriate teams for review.Kind regards,KaylaNight Manager
Lydia Zhao z
Executive Two Double Room with Garden View
Stay Date Mar 2025
Family
6 Reviews
8.0/10
Very Good
Posted on Apr 21, 2025
Very good hotel, it has good facilities with lots of in-house activities. The room is ok not very big compared to other family rooms we have been to, lots of options with water view or garden views. Nice breakfast choices.
Response from Property: Thank you for your kind feedback! We're glad you enjoyed the facilities, in-house activities, and breakfast options. It's great to hear the room views added to your stay—we hope to welcome you back soon!
Keera UP
Executive Two Double Room with Garden View
Stay Date Mar 2025
Family
2 Reviews
8.5/10
Very Good
Posted on Apr 5, 2025
The best for family staying, a nice pool, and a jacuzzi I had briefly dipped in. Unfortunately, we got there on a heavy rain fall day. Therefore, some water activity wasn't available. We can sit at our patio and spot on the kangaroos. It's a relaxing ambiance. My kids love spending time in a pool.
Response from Property: Thank you for your lovely review! We're glad you and your family enjoyed the relaxing atmosphere, pool, and kangaroo sightings—even with the rainy weather. We hope to welcome you back on a sunnier day!
Guest User
Resort Queen Room With Lagoon View
Stay Date Jan 2025
Couple
2 Reviews
10/10
Outstanding
Posted on Feb 9, 2025
Great time
Bilakshan Simkhada
Resort Queen Room With Lagoon View
Stay Date Dec 2024
Traveling with friends
1 Reviews
10/10
Outstanding
Posted on Jan 18, 2025
Great place to stay. Wonderful hospitality. The amenities and services are excellent and great for a weekend gate-away with friends and family.
Response from Property: Great to hear you enjoyed your stay! Kindest, Novotel Management Team
Nick aurora
Resort Queen and Single Room with Lagoon View
Stay Date Nov 2024
Traveling with friends
2 Reviews
10/10
Outstanding
Posted on Feb 5, 2025
Nice hotel to stay. Close to everything
Guest User
Executive King Room with Garden View
Stay Date Aug 2023
Couple
6 Reviews
9.0/10
Great
Posted on Sep 11, 2023
We enjoyed our stay at the hotel. The beds were a little hard for my liking. Nice to see some friendly kangaroos on the hotel grounds :)
Response from Property: Thank you for your review! We're glad you enjoyed your stay and had the chance to see the friendly kangaroos. We appreciate your feedback about the beds and will take it into consideration. Hope to see you again soon!
allison
Executive Two Double Room with Garden View
Stay Date Mar 2023
Family
1 Reviews
10/10
Outstanding
Posted on Apr 8, 2023
Great resort for young families, with lots of activities at the resort and only a short walk across the road to a quiet patrolled beach
Response from Property: Thank you for your review! We're so glad to hear that the resort was perfect for your family and that you enjoyed the activities and easy access to the beach. Hope to welcome you back soon!
Arnold
Executive King Room with Garden View
Stay Date Sep 2023
Business traveler
3 Reviews
9.5/10
Amazing
Posted on Nov 13, 2023
Nice pool! Breakfast variety decent