Hotel Hacienda del Valle Sagrado

Overall a nice stay however we arrived late and there was nobody in the check in area. Took us a long time to check in as we had to wait in the dark

Excellent hotel and services. Reception was very helpful.

Friendly staff; very large rooms, but dated fixtures and fittings; terrible food in the restaurant and buffet breakfast was very average. The advertised pool and spa were out of action; small gym was in operation. Location was terrible - far from anything without the use of a taxi, so if you arrive late and the restaurant is shut you have no other eating options.

There was too little staf to help in the restaurant, the brunch was great but the food kept on running out with a long time to be replaced.

Room was clean, the staff was amazing, we have 3 kids, they had a little hard time adjusting to the altitude, we had arrived earlier but check-in was not till @12, Roger the manager and his stuff had problem letting us go to our room to rest, Julian was also amazing always helping us for breakfast and anything we needed it, love the place and the staff, definitely will be back, such a great experience!!

The hotel was clean, the swimming pool was warm, and the staff was very cordial and diligent. The restaurant offered excellent food and a variety of options.

Very disappointing experience. Two room changes before we were given on that did NOT face the noisy road. Noise in lobby was evident in our room on the third floor, with door closed. The restaurant recommended by several recent guests was closed, so we ate in the large, cold and very echoey restaurant on the first floor, to the accompaniment of loud insistent music. Staff informed us that the fire laid in the fireplace could not be lit, chicken salad sandwich was “finished” but chicken breast was available… No water in the room for brushing teeth… Decor dated. Would not recommend this hotel. Gave two stars instead of one as bed comfortable and shower was fine.

In the middle of no where. Disappointing food at the restaurant.

The various staff members were friendly, accommodating and patient with our broken Spanish! I would definitely return on future trips!