Facilities: Old, the light buttons are loose, the phone cannot be reached at the front desk, the license plate cannot be entered, the call processing is extremely slow, one-way street, I said there are a lot of traffic jams, it took a long time for someone to come
Hygiene: average
Environment: General
Service: Bad reviews, even if it is a local five-star, it is not up to par. I ordered two takeaways, but the takeaway guy contacted me and refused to deliver them to the hotel. Since they can't be delivered, then the hotel should have the service to deliver them themselves. How old is this? I went down by myself. There was no problem in going down to get it. My feet were very swollen and painful, and I had difficulty moving. I contacted the hotel, but the hotel said they did not have this service. Then I contacted Ctrip, who also communicated quickly and sent a copy. After it came up, I told Ctrip that the second portion had also arrived. I made three calls to the takeaway guy and confirmed that it was placed at the front desk. It was 6.34 in the morning, but the hotel responded that they had not seen it, so I contacted him again. I asked the takeaway guy, who confirmed that he would leave it at the front desk, but the hotel still informed him that it was not available. I communicated with Ctrip customer service, and I said there was no need to deliver it. I didn’t need this takeaway because I was very sleepy after taking painkillers. , I said I was going to bed, so forget it if I didn’t give it away. Ctrip agreed and contacted the hotel and said there was no need to give it away, but! Two hours later, at around 8 o'clock, the hotel staff knocked on the door and said that my takeaway had arrived. I was half asleep and ignored him. After about a few minutes, the phone in the room rang. I answered it and called him. I said your takeout has arrived, and it was only delivered now. I knocked on the door just now and no one answered the door. I became even more angry. Even if I didn't receive it and said it was lost, I wasn't that angry. It took two hours for it to be delivered and it woke me up. Sleep, what do you mean?
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