HuanJu Hotel by Bestow

Overall, this is a good hotel. The staff is welcoming from the front desk to the housekeeping team and the morning chef, who was helpful & kind every day. We experienced a minor issue upon arrival, but the team apologized promptly and offered a thoughtful gesture that was appreciated. The situation was handled professionally, so it was quickly forgotten. However, several equipment issues were quite disappointing: Laundry facilities (the main issue): The washing machines and dryers are either defective or of poor quality. Washing a couple of light items might be fine, but even when following the instructions for a normal load, clothes come out improperly washed or soaking wet. After our initial attempt failed, the staff kindly stepped in to handle it for us. Unfortunately, after leaving it overnight and being informed the next morning that it was ready, we collected our laundry only to find half it completely wet. We had to finish drying everything in our room ourselves. It’s the first time we’ve experienced this in a hotel in China, and it was honestly quite baffling and disappointing. Hairdryer: The provided hairdryer was very outdated and harsh on hair. While replacing these old units across the hotel would be ideal, I really appreciated that the staff promptly provided a replacement upon request. Bathroom / Toilet: The motion sensor on the toilet is overly sensitive. It beeps and makes noise continuously, even when simply passing by on the other side of the bathroom door. In-room TV: The television turned on automatically at full volume with advertisements every single time we entered the room even though we muted or turned off the volume before leaving. By the end of our stay, this became very frustrating. Regarding breakfast, while there is a good variety of options across most categories, it would be great to see a larger selection of fresh fruit. A sincere thank you to the staff for their kindness and hospitality, but the hotel definitely needs to address these equipment issues.

We stayed at this hotel many times in the past and it used to be great, however, this time the quality has really declined. There is no longer free afternoon tea or midnight meal. The hotel rooms were also not clean. The sink had yellow spots along the edges, the shower head was spraying water in all directions and leaking.

Still a good hotel but quality has definitely gone down since our last visit in March 2025. Cleaning staff no longer make the bed and bathroom cleaning is real questionable.

The hotel is new and clean. It occupies several floors of a bigger building. All the facilities work well, including free use of washing machines, which we valued much. There are lots of eating outlets around the hotel, though you will need to take a bus to get to the bigger malls, and the International Bazaar. The bus top is just about 100 to 200m from the hotel, and hence provides easy access. Otherwise, the Didi works too. The breakfast area is small, and the spread is reasonable but not too big, with coffee and bread (for those yearning for western spread). Front desk service is very good, with friendly and helpful staff.