Luxemon Xinjiang Hongfu Hotel

Luxemon Xinjiang Hongfu Hotel Reviews

Luxemon Xinjiang Hongfu Hotel

No. 160 Wuyi Road, Saybag District, Urumqi, Xinjiang, 830000, ChinaView Hotel Details
Luxemon Xinjiang Hongfu Hotel
Luxemon Xinjiang Hongfu HotelLuxemon Xinjiang Hongfu HotelLuxemon Xinjiang Hongfu Hotel
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Luxemon Xinjiang Hongfu Hotel Guest Reviews

4.5/5
Good
1188 Reviews
Verified reviews
Location4.5
Amenities4.4
Service4.6
Cleanliness4.6
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All reviews(1188)
Positive reviews(1157)
Reviews with photos/video(94)
Friendly front desk staff(197)
Easy to get around(85)
Delicious breakfast(53)
Convenient for shopping(23)
Tasty restaurant(14)
Amazing natural light(13)
Located downtown(12)
Luxurious(6)
Negative reviews(31)
ylehhuh
Family Suite With King Koil Mattress (Wonderful Sleep)
Checked in Sep 2024
Family
24 Reviews
4.2/5
Very Good
Posted on Oct 31, 2024
The room was clean and spacious! Great stay for the night!
Response from Property: 尊敬的賓客,非常感謝您對我們酒店的評價,相信我們會用熱情的服務迎接您的再次光臨,祝旅途愉快
Guest User
Family Suite With King Koil Mattress (Wonderful Sleep)
Checked in Nov 2023
Family
3 Reviews
4.7/5
Amazing
Posted on Dec 20, 2023
Good view and location. Great service.
Response from Property: Dear guests, thank you for your comments on our hotel, I believe we will use the warm service to welcome you again, I wish you a happy trip!
Zhang
Family Suite With King Koil Mattress (Wonderful Sleep)
Checked in Dec 2023
Family
3 Reviews
5.0/5
Outstanding
Posted on Jan 22, 2024
Good location,big room space , friendly.
Response from Property: Thank you for your comments and have a nice trip
Yuuna_nai
Honorable Deluxe Studio With King Koil Mattress (Wonderful Sleep)
Checked in Nov 2024
Couples
3 Reviews
5.0/5
Outstanding
Posted on Dec 25, 2024
The stay experience this time was very good and deserves praise. The hotel's transportation is very convenient and it is very close to the Internet celebrity street Grand Bazaar. The front desk service is warm and thoughtful, and it is also very pet-friendly. I recommend everyone to stay in this hotel. It is a very good choice.
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your evaluation of our hotel. We believe that we will welcome you again with warm service and wish you a pleasant journey.
Guest User
Superior Business Room
Checked in Nov 2024
Business travelers
4 Reviews
5.0/5
Outstanding
Posted on Dec 23, 2024
The experience of staying in the hotel again was perfect. From the moment I arrived at the hotel front desk, the staff could accurately call me by my name and prepared the same type of room for me as the previous stay. The lobby was decorated with New Year decorations, with a unique style and luxurious details. The room layout is reasonable and spacious. The bedding is soft and comfortable, and the facilities and equipment are all available and of high quality. Whether it is a high-speed and stable network or convenient electrical equipment, the hotel gym and swimming pool can be used free of charge with a room card. All of the above have added great convenience to my stay. I was also impressed by the hotel's high-quality service. The staff is warm and friendly, always smiling, and can meet my various needs in a timely manner. Check-in procedures are efficient and fast, and check-out is also smooth and unobstructed. The hotel has a rich variety of breakfasts, fresh ingredients, and exquisite cooking. The restaurant has an elegant environment and thoughtful service, which makes people feel particularly happy while enjoying the food. The hotel has a superior geographical location, convenient transportation around it, and is close to many popular attractions and commercial centers. It is very convenient to travel, play, and shop. This accommodation experience, whether it is hotel facilities, service quality or catering level, has reached a very high standard, and it is a well-deserved five-star hotel. I will definitely recommend it to my relatives and friends. Booking a room on the Ctrip platform is cost-effective and reliable. I look forward to staying here again next time.
Original TextTranslated by Google
6/7
Response from Property: 尊敬的賓客,非常感謝您對我們酒店的評價,相信我們會用熱情的服務迎接您的再次光臨,祝旅途愉快
Guest User
Superior Business Room
Checked in Nov 2024
Family
1 Reviews
5.0/5
Outstanding
Posted on Dec 20, 2024
From the moment I stepped into the hotel lobby, I was attracted by the elegant atmosphere of this hotel. The delicate chandeliers emit a soft light, creating a warm and luxurious feeling. The front desk staff greeted every guest with their warm smiles and professional service. They not only checked in quickly, but also provided detailed information about the hotel facilities and surrounding attractions, which made me feel at home. After walking through the lobby, I was led to the elevator hall. The interior decoration of the elevator was also exquisite, and every detail reflected the hotel's pursuit of quality. When I arrived at the room, I was shocked by the decoration in the room. The spacious space, modern design and high-quality furniture, each of which revealed the hotel's intentions. The soft bed was covered with delicate sheets, which made people want to experience it immediately. The lighting design in the room is clever, which can adjust the brightness and create different atmospheres, whether it is work or rest, it can meet my needs. The facilities in the room are all available, from high-speed wireless network to air purifier all-in-one machine, to the humidifier in the room, each of which surprised me. It is particularly worth mentioning that the hygiene in the room is impeccable. Whether it is the cleanliness of the bathroom or the neatness of the bedding, I feel at ease. The hotel's service staff is also the highlight of my experience. Xiaomai [Rose] [Rose] [Rose] at the front desk is always on call, and can respond quickly and provide help whether it is room service or other needs. His professionalism and friendliness make us feel happy every time we interact. Dining in the hotel's restaurant is also an unforgettable experience. The dishes carefully prepared by the chef team are not only delicious, but also artistic. The ingredients are fresh and the cooking techniques are superb. Every dish is praised. The service staff in the restaurant is also professional. I am very satisfied with their familiarity with the menu and their sensitivity to the needs of guests. In addition, the hotel's fitness center and swimming pool are also good places for me to relax. The fitness center is well-equipped, the swimming pool has clear water, and the surrounding environment is quiet. Whether it is morning exercise or evening relaxation, you can find the right way here. In general, this hotel has achieved the ultimate in hardware facilities, service quality and environmental hygiene. Every stay is a pleasant travel experience, making me look forward to the next visit.
Original TextTranslated by Google
Response from Property: 尊敬的賓客,非常感謝您對我們酒店的評價,相信我們會用熱情的服務迎接您的再次光臨,祝旅途愉快
Guest User
Superior Single Room
Checked in Nov 2024
Couples
12 Reviews
5.0/5
Outstanding
Posted on Dec 28, 2024
The hotel is very conveniently located!! It is very close to Hotan Second Street. It is also a very pet-friendly hotel! When they learned that we were bringing our dog, they prepared a small nest and bowl for the dog. Although most pet owners bring their own, it is enough for them to have this kind of heart ❤️ You can basically order Xinjiang specialty food takeout around here, and there are robots to deliver it to your door, so you don’t need to go down to get the takeout yourself
Original TextTranslated by Google
Response from Property: 尊敬的賓客,非常感謝您對我們酒店的評價,相信我們會用熱情的服務迎接您的再次光臨,祝旅途愉快
Guest User
Superior Business Room
Checked in Nov 2024
Solo travelers
1 Reviews
5.0/5
Outstanding
Posted on Dec 10, 2024
The hotel is strategically located in the bustling city center. It is very close to famous parks, airports and train stations, with a well-developed and convenient transportation network, making travel worry-free. The hotel offers a wide variety of breakfasts, which are delicious and balanced in nutrition. The buffet restaurant on the first floor of the hotel has rich and delicious dishes. The environment of the hotel is elegant and comfortable, just like being in a quiet paradise. The attitude of the service staff is enthusiastic. They not only smile, but also pay attention to details, making people feel the warmth of home. When I checked in, the hotel provided six different types of pillows for me to choose from. This meticulous service reflects the hotel's unremitting pursuit of quality and service. When I stepped into the room, I was greeted by a clean and new space. Every layout was in order, showing an elegant taste. All kinds of facilities are available, from daily necessities to bedding and sanitary ware, all of which reflect the hotel's thoughtful consideration. In particular, the configuration of humidifiers and air purifiers is to protect our health. The hotel room is specially equipped with a high-end Lefen hair dryer, which is quick-drying and quiet. The towels are made of high-quality materials, with a delicate and smooth touch, as light as clouds. The mattress uses the well-known brand "King Koil" to create a comfortable sleeping environment for us. The front desk lady has a sweet smile, thoughtful service, and warm words. She asked about my preferences and arranged the room I like. In addition, the hotel room price is affordable, parking is free, and I am very satisfied with the stay! The hotel also provides gym and swimming pool leisure facilities, so that we can fully relax and exercise in addition to the busy schedule, and the gym staff are warm and friendly, and the service is very thoughtful and meticulous. In general, this hotel has performed very well in terms of service, facilities, location, etc., which makes me feel the comfort of home. Whether it is a business trip or a leisure vacation, this is a recommended choice. I look forward to having the opportunity to stay in this hotel when I come to this city next time.
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your evaluation of our hotel. We believe that we will welcome you again with warm service and wish you a pleasant journey.
brianzhao78
Honorable Deluxe Studio With King Koil Mattress (Wonderful Sleep)
Checked in Sep 2024
Family
15 Reviews
4.5/5
Great
Posted on Oct 28, 2024
The room is very comfortable and clean. Pets are allowed. I am very satisfied. Xiao Zhu at the front desk is very enthusiastic and Xiao Ma at the concierge has been helping with luggage. The service is very good. I am very satisfied. 👍 Recommended
Original TextTranslated by Google
Response from Property: 尊敬的賓客,非常感謝您對我們酒店的評價,相信我們會用熱情的服務迎接您的再次光臨,祝旅途愉快
Guest User
Superior Business Room
Checked in Sep 2024
Travel with friends
2 Reviews
5.0/5
Outstanding
Posted on Oct 7, 2024
Very good, breakfast in the restaurant is good, the service is very good, the restaurant's Miss Zhou Min is very enthusiastic, the service is also very good! She also recommended us some places to visit in Xinjiang, thank you very much! She also brought us local specialty desserts! The photo was taken when I was halfway through eating 🫣 The second floor is the Pomegranate Red Restaurant ~ I will come to this restaurant next time I book a hotel!
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your evaluation of our hotel. We believe that we will welcome you again with warm service and wish you a pleasant journey.
Rensheng,yichangmanchangxi.
Superior Business Room
Checked in Sep 2024
Family
11 Reviews
4.7/5
Amazing
Posted on Oct 6, 2024
1. Let's talk about parking at the entrance first. During the tourist season, there were two cars in a group, one SUV and one sedan. I like the parking arrangement of the security guard at the door. Finally, I was assured that the other car could park. 2. Front desk service. Because there was no place to park the second car, we were asked to go around nearby, so we went to Hetian Second Street. During this time, several children wanted to know the opening hours of the swimming pool, so they contacted Ctrip by phone. The front desk clearly divided it. It was not her business scope to contact another phone. I was too old to remember the phone number. I called twice to confirm. 3. We stayed in two rooms, one of which was next to a big window. It was a bit cold. We wanted to change rooms, but the bar lied and said there were no rooms. I continued to place an order and could book a room again. Finally, the manager knew about it and came to solve it. The manager's level is different. He was very warm and provided a hot fan and changed rooms. He also gave me a breakfast coupon. Their breakfast was good, but we didn't use it. It was not for the purpose of taking advantage. It got cold early this year. As a local, I can understand it, but I hope they would be more enthusiastic towards foreign tourists and maintain Xinjiang's business card. I also thank the handsome guy in the yellow vest for taking things back and forth. I will stay there again next time. The guest building is better.
Original TextTranslated by Google
Response from Property: 尊敬的客人:首先感謝您告知我們有在您入住本酒店期間所遇到的問題。非常遺憾未能達到您的期望,請允許我們向您表達最誠摯的歉意。我們希望在不久的將來有機會為您奉上更好的服務
pcoq
Executive Suite With King Koil Mattress (Wonderful Sleep)
Checked in Sep 2024
Family
9 Reviews
3.2/5
Posted on Oct 5, 2024
The hotel is quite old. If you must live in the city, you can consider it. If it is not necessary, I don't recommend it. Self-driving parking is not very convenient. The front desk service is very strange. The order is wrong and the ID card is wrong. You need more patience. It's very lame! The most reliable person in the whole hotel is the room service staff. The swans on the bed are very warm, and they are patient and understand what you want. Li Chunchun, who served us, helped to get the quilt and turned on the humidifier. Seeing the child, she took the initiative to send more water to make milk. It's really good! On the contrary, the front desk saw that the child was there and there were a lot of luggage, and asked us to fill this and that, and asked this and that, and asked with his head down and his face tilted. What kind of work attitude is this? ? There is also the hotel breakfast. It is recommended not to book it unless it is necessary. There is almost nothing to eat. It is recommended to go out and buy it yourself.
Original TextTranslated by Google
Response from Property: 尊敬的客人:首先感謝您告知我們有在您入住本酒店期間所遇到的問題。非常遺憾未能達到您的期望,請允許我們向您表達最誠摯的歉意。我們希望在不久的將來有機會為您奉上更好的服務
MiaoxiaoyuanKitty
Family Suite With King Koil Mattress (Wonderful Sleep)
Checked in Sep 2024
Family
1 Reviews
5.0/5
Outstanding
Posted on Oct 6, 2024
The hotel service is very good. Jin Ting at the front desk is warm and polite. The service level is very high. She also prepared a birthday cake for me, which is very considerate. The transportation around the hotel is convenient. There are many Xinjiang specialties, and it is very convenient to travel and shop. The lobby is spacious and bright, the room layout is very warm, and the family room is very suitable for our family to travel. The space is also large, the facilities and equipment are complete, and the quality of all kinds of supplies equipped in the room is very good. The breakfast is rich and tastes very good. The sanitation is clean and tidy. It is very comfortable during the stay. The hotel is very cost-effective and worth the money. The stay experience is very good, completely satisfied, and recommended.
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your evaluation of our hotel. We believe that we will welcome you again with warm service and wish you a pleasant journey.
Guest User
Executive King Room
Checked in Aug 2024
Solo travelers
1 Reviews
5.0/5
Outstanding
Posted on Sep 26, 2024
A very warm hotel. The service of the sales manager Yuan Gang is very considerate, thoughtful and enthusiastic. I especially recommended his fried dough sticks for breakfast, which are very delicious. In the evening, he also recommended me to go to the very lively Hotan Second Street, a food street full of fireworks. I tasted the local specialties of Xinjiang. Next time I come to Xinjiang, I will choose to stay at Hongfu Hotel.
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your evaluation of our hotel. We believe that we will welcome you again with warm service and wish you a pleasant journey.
Guest User
Superior Business Room
Checked in Aug 2024
Family
37 Reviews
3.7/5
Posted on Sep 27, 2024
Xinjiang travels around the Central Plains and plans to rest in Urumqi for a few days. I stayed at the LuxeTree Hongfu Hotel last year and felt it was okay. I booked a room for three days. When I was having breakfast, I felt that the attitude of the restaurant staff towards the elderly was as cold as the cold fried dough sticks on the plate, so I decided to check out early. In addition, the hotel is quite convenient for eating. The small stir-fry restaurant on the first floor tastes good, and the pomegranates on the second floor are also very good.
Original TextTranslated by Google
Response from Property: 尊敬的客人:首先感謝您告知我們有在您入住本酒店期間所遇到的問題。非常遺憾未能達到您的期望,請允許我們向您表達最誠摯的歉意。我們希望在不久的將來有機會為您奉上更好的服務