Tatiana Kashko
This was honestly one of the worst accommodation experiences I have ever had while traveling — and as a solo female traveler, the situation felt especially stressful and uncomfortable.
The listing advertises a 24-hour front desk, but when I arrived with luggage, I discovered the reception was actually located about 700 meters away downhill at another hotel. Nobody informed me in advance, nobody contacted me, and I had to figure everything out myself after multiple unanswered calls.
What shocked me even more was the condition of the apartment. The first unit I received was clearly used — unmade beds, dirty dishes in the sink, and signs that someone had just stayed there. When I contacted the receptionist, I was told, “I don’t know why the apartment is not clean, I’m in another hotel.” If the staff is not responsible for the apartment’s condition, why are guests required to collect keys there? The lack of accountability was unbelievable.
Despite the serious hygiene issues, instead of offering a proper solution, I was told around 10 p.m. that I could simply cancel the booking — which, for a solo traveler at night in an unfamiliar place, felt extremely irresponsible and dismissive. The property never offered any refund or meaningful resolution directly; the only compensation came later from Trip.com as a goodwill gesture.
Even after being moved to another apartment, I found food leftovers hidden inside kitchen cabinets and unclean utensils. Seeing old food left behind in a “cleaned” apartment was honestly disturbing and completely unacceptable from a hygiene perspective.
What made the experience worse was the total lack of direct communication from the property afterward — no apology, no follow-up, no attempt to resolve the situation personally.
I travel frequently and understand different standards around the world, but basic cleanliness, safety, and respectful communication should be the minimum everywhere. Unfortunately, this stay left me feeling ignored, unsupported, and genuinely disappointed. I sincerely hope management takes this feedback seriously, because in its current condition I cannot recommend this property to anyone who expects even basic standards of hygiene and guest care.
