Reviews of Fairfield Inn Vacaville

The check-in clerk when I called said they were pet friendly, and that is why we booked. When we checked in the desk clerk was very pleasant and understood our needs. There was no issue with our furry family certified support member until we came to get our breakfast. There was only a couple of people eating and we brought our dog in his support stroller to eat before leaving for the day. After we started getting our food, the young man at the desk came over to ask about our dog. Then he saw the support services vest and said okay you're fine. The some more folks came into the food area with children running all over the area. This alerted our dog to warn us as a child came running toward us. Our dog alerted us with a few barks and then the young man desk clerk came over quickly and told us we were not allowed to stay because of the barks. Yet, he never said anything to parents of the children that were being unruly and running all around the lobby and food area! The Marriott company, whom I used to have respect for their compassion with guests that have disabilities, I no longer have! There needs to be some major changes with certain staff members that are not knowledgeable enough and they need to go do some better training! This location needs some serious internal look by Marriotts upper management for the improper actions by this one desk clerk!

This was not a very good experience for me with Marriott brand hotels. First of all, the hot water of the shower was a bit strange, I had to wait for a minute for the hot water and also the water was actually not hot enough for a shower. In the meantime, there was not enough food for breakfast on Saturday morning. We went down to breakfast at around 9:30 am and there was no food available while the breakfast should be served until 10 am. Very disappointed with this stay in this hotel.