It had been several years since I stayed at the hotel, this time I did it with my wife, my 2 small children and a niece. I have mixed feelings because there are renovations and details that cannot wait, such as changing the carpets (clean but worn), maintenance to the shower bodies (they work but are deteriorated) and old air conditioners that are noisy. The logistics in the distribution of the rooms was not the best, offering an expensive alternative instead of a functional one, when the gentleman at the reception was asked for an explanation the answer was "hotel policies". As a family, and based on what was assigned by the hotel reception, we did our own logistics and we distributed ourselves in the most comfortable and functional way that we could. I call this LACK OF EMPATHY and FEAR OF PROCEDURES. Otherwise everything was very good, food, willingness to help from the rest of the staff.
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