It is not a hotel, but rather a group of apartments, therefore it lacks the service standards of a hotel, for example, there is no proper reception and there is only one person there during reduced hours. The problem came because we didn't have hot water for the shower early, there was no one at the reception, we called the emergency phone number and no one answered it, we sent a message through the web and we showered with cold water.
Two hours later, when we had already left, they called us from the hotel inviting us to return to the room to check that the water was hot, which we found insulting for doubting our word and out of place. At no time was there an apology from the hotel. I then called ********** to file a complaint and was offered a discount coupon. I always use ********** because even if the hotel has problems, they always respond.
The hotel is clean, beautiful and very well located. Apart from the problem with the hot water and the treatment, I would mention the uncomfortable mattresses, normal in an Airbnb apartment, but not with the mattress standard of a hotel.
In summary, it is a correct accommodation, but it is not a hotel, it is an apartment and if you have a problem you will not have the level of service of a hotel and if you complain about the service they will take it badly.
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