Hotel & Suites Country

Toilet WC size small and placement very next to shower Only 1/2 a Roll of toilet paper was in the room. The hotel Is nice but lacking these details. Almost every hotel in Valladolid needs to work with employees. Overall customer service Is lacking in Valladolid

It is a cheap place with ok rooms and near the center of town, and therefore a little quieter. It’s fine for what you pay. Breakfast is ok - continental breakfast. Coffee/tea, green juice, a few pieces of stale bread (per table not person) and some fruit /yogurt/granola. You can order extra meals at a cost. Staff are friendly enough. Rooms are ok. Noisy air conditioning and fan. Not a lot of hot water. The room we were in had a big balcony to chill on in the evening which was fantastic. Not sure if I’d stay there again if we came back. Many more nicer hotels around, although indeed at a higher price.

This hotel is an excellent value. They were super helpful and attentive, and the location is great for walking. We would stay again for sure. Close to lots of good restaurants, and the main centro. It was not hard to drive into, and they do have an internal parking area.

Swimming pool with almost no area to swim. Half of it has water by your ankles. You have to wait for 20m to have hot water to take a bath and you have around 4 minutes of hot water. Included breakfast was poor and no choices to change anything. If you don’t like, you simply don’t eat. The worst experience over México.

On arrival, we looked for the reception, which we eventually found on the other side of the road. We stayed in the part of the hotel where the pool was. The hotel is renovated and beautiful. The room was spacious, as was the bathroom. Everything was clean and nicely furnished. The bathroom was large, the shower had hot water. The air conditioning and fan worked perfectly. The breakfast was very tasty - small portions but very varied. The location was also excellent. My daughter was delighted with the pool, which had warm and clean water. The staff were very friendly. The hotel also offers free parking. The wi-fi worked perfectly.

- Most of the rooms are in the old building, those are different rooms than the rooms on the pictures. - We were ‘lucky’ to have a room in the new building but it was one with no day light, we could hear every sound of the hallway and the lobby. There were guests in the lobby talking during the night which kept us awake. The staff is very loud and using loud walkytalkies from 7AM. - The included breakfast is very small, consists of two tablespoons of yoghurt, one tablespoon of granola, 2 small sliced of old bread and if you are lucky and wait long enough you will get some pieces of fruit. Coffee was possible, tea wasn’t as the staff only offered iced tea when I asked (in Spanish, still not possible). - We asked for another room and moved to a bigger room in the old building, this one is more quite but very outdated. Due to this there are a lot insects in the room. - The shower was very uncomfortable, not enough water and it went everywhere around. There is also a quite unpleasant smell from the sewer (both rooms). - The curtains in the room could not be closed as the system was broken. - Television is above the bed, if you get out of bed during the night you are very likely to bump your head. - Be very careful at the pool: there was a random guy (not a guest) who sat at a chair and was looking at women while touching his genitals, provoking people. The hotel solved it well by sending him away when we told the staff, but it was a very unpleasant experience although this was of course not the fault of the hotel. To summarize: let’s hope the hotel will soon renovate the rooms in the old building, they are large and the location of the hotel is also very good (walking distance from centre).