Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location8.9
Amenities8.8
Service8.9
Cleanliness8.8
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All reviews(108)
Positive reviews(7)
Reviews with photos/video(3)
Negative reviews(1)
Laura!
Standard Room
Stay Date Oct 2023
Couples
6 Reviews
9.5/10
Amazing
Posted on Dec 4, 2023
The hotel is in a perfect location, close to the town's central square, with its own parking.
Spacious and comfortable room with air conditioning, but the paint needs updating.
It has an excellent restaurant for dinner and a great breakfast included in the price.
Perhaps what I liked least was the reception staff, who, although friendly, don't provide information about all the town's leisure options.
They have a large cenote just a few blocks away, which they didn't even mention when I asked.
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Guest User
Standard Room
Stay Date Jun 2022
Family
1 Reviews
3.5/10
Posted on Jul 15, 2022
We had booked the hotel to get to know the city and go to visit Chichén Itzá it happens that for a reason of force majeure we had to postpone our trip by 01 day, we asked TRIP to contact the hotel and change our reservation what had been denied, in our understanding the hotel preferred to keep the reservation value, rather than change our date, because that way it would have its profit without any expense, it turns out that we had booked a Resort in Cancún, the Live Aqua Viva Resort that different from this hotel understood our problem and made the change of date without the slightest difficulty, with that, in addition to showing interest in the customer, we had wonderful moments in a hotel in which every moment we saw the whim and care with the guest never seen before. For all that, I don't recommend it and if I were TRIP I would take this hotel as its partner.
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GenieJin
Superior Room
Stay Date May 2022
Couples
65 Reviews
8.5/10
Very Good
Posted on Jun 30, 2022
The hotel is in a very good location. The price is also very cheap. The staff are all friendly and there is also a small swimming pool. The restaurant is great for the price. But the bedding smelled of sweat.