Best Western University Inn at Valparaiso

There was a drunk guy in the front door, I was confused why they allowed a random person hanging out there, but I realized he is the boyfriend of the front desk girl.

I don’t recommend this property. Very run down, dirty floors, toilet was detached and rocked, air conditioning in common areas couldn’t keep up, people sitting on benches right next to front door smoking 24:7 and it was in the lobby every time we entered. Not family friendly!

Room was big breakfast was good check in and out was easy. I have relatives that live in area and most of the time there company stays here.

Property is in need of updates. Bed was uncomfortable, air conditioner not working in lobby - couldn’t even think of eating breakfast - way too hot in there. Check in staff was friendly, but seemed new and not very quick at checking in. Probably would not stay here again.

The facility looked to be well-maintained. Interaction with the staff was very professional and everyone acknowledged me even as I was walking by. I’m figuring that all the windows on my side of the building did not have room darkening curtains. I was in room #310. Darkened curtains would be nice. Need to add some different selections of food such as biscuits and sausage gravy. What was there was tasty.

The shower soap dish was broken bad had several sharp edges. Anybody brushing up against it or falling against it would have suffered severe injury.

The toiletries are small and limited, the room was clean, but our tub filled up during shower. The staff were great and caring. Breakfast was also much better than expected. The front doors were broken and kept opening/closing randomly. The fire alarm went off and we exited it was smoke in the kitchen. However, it left the elevators unusable for several hours. We had guests that could not climb stairs very well. I do not believe it’s a staff issue more a facility in need up several upgrades.

When I checked into my room I was getting ready to take a shower and noticed that I had forgotten my shampoo/conditioner. There were 2 complimentary shampoo bottles in the bath but no conditioner. I called the front desk and asked if they had any and the front desk attendant brought 2 bottles of conditioner right up to my room! Great service!!!

We had to change rooms because the TV didn't work. I'm the new room, the overhead light in the bathroom didn't work. Doors were extremely loud when closing in the hall.