Extended Stay America Suites - Portland - Vancouver

My remote control was broken and as soon as i picked it up the batteries fell out. Outlests not close enough to the bed. Bathroom very very tiny.

The rooms next-door were incredibly noisy. You couldn’t get in because they lock the doors all night and your key card would not work and the toilet malfunctioned all night long and there was nobody there to help me worst property I’ve ever stayed at in my life.

Gated parking was a bonus, most of the staff was friendly but would like to credit Annabelle for being an over the top employee, shes amazing. Only complaints is some of the long term guests can be quite rude.

There is no ice machine on premises. The room has no coffee machine. Our microwave didn't work. The sink stopper didn't work. We had a table with no chairs. The toilet paper was like sand paper. There was no hair dryer, and no hair dryer to borrow. No USB plug for recharging.

The hotel room is fine for the price. However you have to deal with a massive amount of inconveniences. When you arrive, there is nowhere to park, so you have to park illegally. The parking lot is behind a gate. You cannot check-in because the lobby is locked. You have to bang on the door and then have to hope that the staff will let you in. In my situation, EMILY, stared at me, then turned around and walked away. The entire week I stayed here, EMILY was rude and unprofessional. I never saw her crack a smile or acknowledge any hotel customers. You could literally walk right past her to the coffee station and she wouldn't even look up. Obnoxiously unprofessional. To top it off, when I made an additional reservation that was PREPAID. However , because I didn't check in before midnight, they canceled my reservation, charged me a fee and wouldn't let me into my room until 3:00 p.m. COMPLETY INSANE. It's staff like EMILY, that garner 1 star reviews for places like extended stay America.

Clean and friendly staff at the desk. I had lost my key card and I was exhausted. The person at the deskntook one look at me and said not to worry and printed out a new one. This is what earns the 5 stars. The issues I had: The matress was pretty hard without any padding. Extra blankets in the room would have been nice because the one on the bed was pretty thin. I couldn't open the bathroom door all the way because it hit the toilet.

Sheets were covered in hair. Towels had gritty brown stains. Trash had rubber gloves in it Desk had some white sticky substance all over it. Clerk told me that there was nothing she could do and that the cleaning lady went home. Then she gave me sheets to change my own bedding. Then she sarcastically gave me a bunch of fitted sheets only so I had to go back and get new pillowcases and flat sheets a second time. I checked out the next morning and found a better hotel.

A man was naked and wrapped in a blanket running out of lobby and laying down on the pavement just outside. I had to call 911. It was very unsafe.

Awful experience. After 45 minutes of being unable to get checked in due to a computer issue, we canceled and went somewhere else. Because it was 1am and I had a small child with me. We were exhausted. I also felt very unsafe in that hotel. People coming in and out, blasting music in their cell phones.