There are some good things about this hotel, such as the location and a full, well-equipped kitchen, but there are also some significant negatives. The room was clean, but the balcony was filthy with bird poop, peanut shells, and litter. The layout of the hotel is very poor. We had to walk over 200 steps from the parking lot to our hotel room through a maze of halls. No luggage carts. When entering from the parking garage, if your room is on 3rd floor, you have to carry your bags up a flight of stairs as there is no access to an elevator from there. In an attempt to find a way out of the hotel without going through the maze, we tried to take a different set of stairs, and found ourselves locked in the stairwell. This was NOT marked as an emergency exit. There were doors to the mall and doors to the garage, but they were all locked and the door we came in through had no handle, no keypad, no way to escape other than go through an emergency exit that had an alarm. We didn't want to set off the alarm so spent about 15 minutes calling and sending chat messages to Sonder. and eventually an employee came and let us out. If we hadn't had our phones I don't know how we would have gotten out. I wanted to speak with manager about putting a warning sign on door. Told manager not in until morning. In morning, again asked to speak with manager. Got a message back that it could be 24-48 hours before I would get a response.