Best Spa Hotel in Vancouver

Paradox Hotel is one of the best hotels we have stayed at in a long time. We typically stay at Four Seasons, Fairmont’s, and other hotels similar to these types of hotels. Paradox had first class service starting at the valet (Marty), along with all individuals at the front counter. To top off our stay, we had Andrew from concierges that took great care of us, as he went above and beyond for my wife’s 40th birthday celebration. -I will be writing a person letter to Andrew, for all the amazing things he did to make our stay so memorable. It’s hard to put into words the results of our trip, as all of it was amazing, from the lounge (Megan/Morgan/Vanessa were all fantastic and were extremely friendly. To the Mansion nightclub, where everyone was fantastic and provided amazing service, as we decided to get table service for the birthday celebration. If anyone is contemplating staying at the Paradox, do not think twice about booking, you will not regret it. Also, amazing walking distance to so many amazing shops and restaurants. All-in-all, we will be back to see all the amazing people we met and we look forward to our next trip to the Paradox Hotel.

We loved this hotel. It was clean, the staff was friendly and very helpful. It is well located and walking distance to everything. There was an error from our third party booking agent, and the front staff looked into it, and called me up immediately to tell me it was rectified. Thank you.

Quite satisfied with the hotel, the service is great! The transportation is very convenient in all aspects! There is also a laundry room, and the breakfast is also very good! Will live there next time!

In Vancouver downtown, the bay view room is near the sea, the pier, and there is a network of red sushi restaurants across the street. It is worth a visit.

The location is great, located right next to Stanley Park! I paid an additional amount and upgraded to harbor view. If the weather is nice, be sure to choose a room with a view! It’s worth the extra money! The default is wall view. But is it because I expected too much from the service? I requested a repayment from the restaurant due to the use of a coupon. He said he couldn't do it because the bill had already been closed and that it was the manager's decision. In this regard, guidance was very insufficient. Other than that, I am satisfied!

Overall not bad... The view from the room is very good 👍 The service is very patient ~ I take every need seriously ~ In rood dining is very good 👍 Ora is the best and the best... The downstairs restaurant Brunch is worth punching in, remember to make an appointment in advance

We really enjoyed our stay there and to our surprise, got a wonderful service on all fronts : right from delivery of our suitcases to the room, water bottles and almost everything. The rooms are spacious. The staff is courteous and tries its level best. It will be really good if the security deposit policy is improvised and staff properly trained on that. For every extension in the stay, the security deposit is charged afresh and it takes around 15-20 days to get the refund. For my stay ending 17Th July 2022, I am not sure whether I have received the refund. Would like the management to restructure the security deposit policy to a more customer friendly and transparent one. Similarly, the loyality rewards system needs improvement. Despite repeatedly telling the team, I could not get the reward points for my stay.

We book this hotel include breakfast, in front dest, the lady said, you have breakfast include, but have to use in room delivery service. Then we did order, but when I check email, they charge us full price!

We decided to go to Vancouver for Christmas and new year 2023 with my family. the snow had made it extremely difficult to get to Vancouver from Atlanta Ga and to connect in Toronto. WestJet lost my wife's ticket and even though she held the ticket to the plane, they would not let her in. so we got separated. my wife found only one ticket the next day so she insisted that I go so we can be actually together on Christmas. I took all the luggage and my passport and headed on to Vancouver. after 9 hours, including a 3-hour delay on the runway, I arrived at the hotel at 3 am. I can't tell you how miserable I felt.  I was sleep deprived, hungry, and emotional as I did not have my family on Christmas Eve and ETC. Nonetheless, I was happy to arrive at the hotel, so I can take a shower and order some food. I went to check in and showed my passport and it was all good until James asked for my credit card. I took my phone out to tap for accidentals since all my cards are on my apple pay. He said I have to have the actual card if I want to sleep there tonight. I told him we have fully paid through Expedia for 9 nights and my wife has the physical cards, but she'll be here in the morning. James said it was hotel policy and I can't even be on the property anymore. i asked to speak to the manager and he yelled at me ”I am the manager”. all of a sudden two security guys show up and I was speechless. these guys did not say a word. although I felt like they felt sorry for me.  I could not believe how we got escalated this far. So after 10 minutes of trying to reason with James, he agreed to let me sleep on a two-person couch in the basement lobby. they had good couches in the main lobby. but he said I have to be under his supervision. at 6 am he woke me up and I have to get up as guests were arriving. I told him I was one of his guests and he said we'll see. The next day, the day manager said hello and heard what happened. That was literally it. they all moved on. So to be clear, we had paid in full to a Forbes 5-star hotel, and this hotel treated us like nobodies because i did not carry a physical card at the time. I understand you have policies, but whatever happened to customer service? How much damage can I do? you cant have a 25-year-old guy in a black suit run your customer service department who lacks simple principles of customer service and understands the grey in black and white policies.  Honestly, this probably falls back on corporate's lack of training and lack of recruitment of top talent. I really hope that the brand manager reads this review and does something about it. 

Stayed there twice, 1st time had a disatisfactory experience with the reception staff, he was inexperienced and forgot things when we checked in and out, couldn't charge 1 of our cards AND also double charged our debit card instead of refunding the deposit when we left. Huge, but dated rooms but depends on your luck, some rooms are newer. Overall still ok. Nice view.