D21/11 Ranamahal Ghat, Near Dasawamedh, Varanasi, Uttar Pradesh, 221001, IndiaView Hotel Details
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Dwivedi Hotels Palace on Steps Guest Reviews
3.6/5
79 Reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we employ scientific calculations that take into account the credibility of the reviews and the recency of the guest's experience to determine the final rating.
Verified reviews
Location3.6
Amenities3.6
Service3.6
Cleanliness3.6
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All reviews(79)
Positive reviews(58)
Negative reviews(18)
Guest User
Checked in Invalid Date
Other
5.0/5
Outstanding
Posted on Oct 17, 2024
the hotel was very very very good... location just awesome near the ghat...room was so nice...well maintained and very clean... all the staff are so amazing, cooperative and helpful people .. nice experience 😁
Guest User
Checked in Invalid Date
Family
4.0/5
Very Good
Posted on Oct 11, 2024
The hotel is perfectly located, bang in the river ganges. Stunning views from the rooms and a few balconies attached. Cook is excellent. Staff behaviour is excellent. Wifi is poor. 500 yrs old heritage property which is unique.
Guest User
Checked in Invalid Date
Couples
5.0/5
Outstanding
Posted on Oct 10, 2024
Excellent river view ekant suite room on the gang-es @ ranamahal ghat. Very humble, helpful and cooperative staff always with a smile on their face. Would love to visit and stay here again in near future
Guest User
Checked in Sep 2024
Other
4.0/5
Very Good
Posted on Sep 24, 2024
Good service, Clean security of family and luggage gold is also secure . humen service is very good. Free wifi, food service is nice and tasty food we can get over there.managment is nice no water problem food problem. Laundry service is quick.
Guest User
Checked in Invalid Date
Family
5.0/5
Outstanding
Posted on Sep 15, 2024
500-600 metres away from main road and the road to reach hotel is by lanes only from main road. So you have to walk for 500-600 metres. Other than that ganges flow by the hotel. Nice food. Courteous staff and everything. Excellent by me
Guest User
Checked in Invalid Date
Solo travelers
1.0/5
Posted on Aug 26, 2024
No value for money. Worse room condition. Building is too old and cracks in walls. Only positive is view from windows
Guest User
Checked in Jul 2024
Other
5.0/5
Outstanding
Posted on Jul 17, 2024
It was a pleasant stay and we loved the location and comfort staying at the hotel. Recommend to everyone
Guest User
Checked in Jul 2024
Family
2.0/5
Posted on Jul 15, 2024
Dear, following were the issue faced from me during the stay. 1. On 13th july the room which was allotted it was very small and the toilet was not hygiene and flush was not working for that he changed the room after speaking to some other room. 2. On 14th july, the second room at night the water was dripping from tye floor and the full room was with water at midnight 2am we raised this issue and same we didn't got any help and same at evening he changed the room again. 3. The 3rd room was expecting good but at the midnight at 4 am the ac and fan both stop.
Guest User
Checked in Jul 2024
Family
4.0/5
Very Good
Posted on Jul 14, 2024
Initially we found it difficult to contact the property, however after contacting makemytrip, the hotel staff themselves called us to know our check in time and other details. The staffs were cooperative enough to arrange for a pick up as the hotel is located in the famous gal-is of benaras. Also they communicated well with my parents and gave clear instructions to reach a place from where help was given. I booked saptarshi suites for my parents after looking at the beautiful balcony view. Indeed the room was very beautiful and the balcony view was great. The hotel staff were courteous and helped my parents with ganga snan, shiv-ling darshan, allahabad brahman when approached. Mr. Abhijit, the manager and kamlesh another very humble staff helped my parents throughout. The food and breakfast was over the top. They had a good portioning sense, sufficient for healthy eating by two people. Lunch and dinner was tasty enough. Areas of improvement 1. Since the property is built on an old building, regular repair work is required to get rid of damp. (the work was going on when my parents visited)
2. The washroom needs to be cleaned regularly because damp insects from the drain have a tendency to come up. Other than these two points, the hotel is a great option for a wonderful stay in benares
Guest User
Checked in Jul 2024
Couples
3.0/5
Posted on Jul 12, 2024
Property location is difficult to find, you have to track your way through narrow galis. Not very clean
Guest User
Checked in Jun 2024
Couples
2.0/5
Posted on Jun 24, 2024
Room on photo and room actually is totally different, location is fine but route is very dangerous,
Guest User
Checked in May 2024
Couples
4.0/5
Very Good
Posted on May 17, 2024
Stayed for 3 nights. They changed our original room saptarshi, on the ground floor to a room in 2nd floor. The iron stair was very scary and difficult to climb. Both me and my wife are seventy plus and you can imagine the plight. After our protest they changed the room next day. Staff behaviour was the only consolation. Food was very oily and spicy. View of gang-es from saptarshi was superb.
Guest User
Checked in May 2024
Other
5.0/5
Outstanding
Posted on May 5, 2024
Trip with friends (3 double rooms x 4 nights) Wonderful location nice rooms nice staff good restaurant with view ============================================================================
Guest User
Checked in Apr 2024
Couples
5.0/5
Outstanding
Posted on Apr 21, 2024
Best in-budget hotel to stay if you want to stay near the dashashvamedh ghat. The only problem is that you have to walk 10 mins from the main road ( near satnam jwellers) and hence no parking. But the hotel management gracefully agreed to send some one to carry the luggages.
Guest User
Checked in Apr 2024
Other
2.0/5
Posted on Apr 3, 2024
So this hotel is running bcoz of the location - which is excellent as it overlooks the ganges. Besides that nothing seems to be working for it: It is a Guest House at the price of a hotel. 1. The hotel is "DIRTY" & RUN DOWN- its a heritage property ( so to speak) however a. Filthy stair case ( as if they have not been cleaned for years), b. Stinky halls on ground floor , c. Cob webs in the rooms , d. Our bathroom room door was creaking and broken on the back. e. The fans were dirty as how . The hotel is an old palace - BUT that does'nt mean it that the upkeep can be dirty! 2. Incase you have done the booking by AGODA - they don't want to entertain such guests - the front office manager told us that point blank. Rather they really got after us to leave the room at 11 am .. so if u have a later train to catch donot expect an extension of time. There 's not even a decent reception to sit and wait in this case. 3. OLDER Citizens - this hotel has steep stairs and a number of them as all the rooms are on different levels .. hence if you have bad knees - pls stay away . Additionally , you need to walk for 500 mrs from the road to reach the hotel The ghats are also located approx 30 - 40 steps down. 4. BREAKFAST - very average food. 5. COST EFFECTIVENESS - it is a HUGELY OVERPRICED property - with a number of different rooms - which you will never know which is which!! and then the POOR upkeep and MEDIOCRE breakfast. 6. STAFF - Overall the staff which is working is cordial and helpful. NOTE - we absolutely love the location, BUT !