Hotel Metropole Venezia

Hotel in a good location. Clean room, beautiful place.

We spent 2 nights in this hotel. When you arrive you are getting such a warmly welcome. The room was really nice - especially that Venice oriental style. Just the bath, as some already mentioned, does not fit to the room. It is clean and is equipped with everything what you need/expect. Just different from the style. And one more little highlight are the big air con devices in front of the window which a super loud. The rest was really perfect. Breakfast buffet included everything what you need. Just only the powder coffee you can get for the price - rest you need to order separately which is different to other 5 stars Hotel where I have been before. At least one „good“ coffee should be included in the high price. Overall really a nice stay with a SUPER friendly helpful staff. And the location is really perfect as you are close to the top sightseeing locations.

Rooms were clean. Cleaning personnel very attentive. Reception staff was very attentive and polite throughout the whole stay. Very good breakfast. Be mindful, there is no menu variation from day to day. Beautiful lounge and interior. Nice art collection Nice fancy food in the Oriental bar, however portion extremely small, very pricy, and 10 euros coperto per person. Drinks are also very expensive at the bar, and their Spritz is basically a glass of wine with ice. Restaurant experience, is optional and may be worth it if you really rich. Spa experience was also very pricy, 200 euros , again, only worth it if you are really rich.

Opulent yet cozy, the Metropole is a perfect home base from which to experience Venice. The conciergerie is among the best anywhere, not just in Venice: friendly people who are also totally knowledgeable. They reach out before you arrive to arrange everything you might wish, including the water taxi from the airport or train station. (Take the vaporetto later - there is no better way to alight in this floating dream of a city than from a water taxi at the Metropole's elegant water entrance.) The breakfast room and garden are unexcelled. The hotel is a leisurely ten-minute walk from the Doge's Palace and convenient to anything else you might wish to do. Highly recommended.

The good... The decor and overall ambience of the hotel was lovely. Many of the staff we dealt with were friendly and professional. The room was well-presented and decor was 'dramatic'! The location of the hotel was perfect for all of the usual sights of Venice but also for visiting the biennale. The bad... Breakfast was good but very expensive for what was on offer. Breakfast is only available from 7:30am which caused a problem when we had to check out a little earlier. no offering before 7:30am apart from coffee. Due to an itinerary change I had to check out at 7:15am, having already paid 40euros per person for breakfast I requested a simple take away breakfast or refund if this couldn't be provided. My request was refused by the receptionist and nobody was available to deal with my complaint. Coffee was available but I take exception at being charged 40euros for breakfast only to have just coffee available. Ironing facilities were not available for use in the room - apparently due to 'fire risk'. I have never experienced this in any other hotel I've stayed in. A pressing service was available but the cost per item was very high. The spa was only available for exclusive use at the cost of 200euros per hour. Whilst the hotel marketing stated the spa can be booked for exclusive use it is not made clear that that is the only access available. Complimentary water was provided in the room on the day of arrival however this was not replenished during our stay. The only access to drinking water was therefore via the mini-bar which was charged at a high rate. Overall a stay in this hotel was not the 5-star experience I expected and have experienced in many other 5-star hotels. The guest experience was not the priority and I was left with the feeling that the hotel was looking for any opportunity to make extra money from their guests. A stay at this hotel is not cheap and I have no problem paying their room rate for a 5-star experience but my experience was not 5-star so overall the hotel did not meet my expectations or provide value for money. I did try to raise my concerns during my stay but they were either dismissed, the receptionists could not deal with them or I could not speak with the appropriate manager to discuss despite my requests to do so (I was given conflicting and incorrect information from the receptionists as to when the manager would be available). I have emailed the hotel but as yet have received no reply.

The hotel is outstanding, very unique and has a great story behind the building. Staff are all amazing, rooms are comfy and the bar/lounge area is great in the evening for a glass of wine or cocktail. The location is perfect to explore Venice. We will return to this hotel for sure, if your looking for a 5* stay in Venice, the metropole hotel is a fabulous place to stay.