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Palazzo Marcello Hotel Al Sole Guest Reviews
4.1/5
Very Good
41 Reviews
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Verified reviews
Location4.1
Amenities4.1
Service4.1
Cleanliness4.1
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All reviews(41)
Positive reviews(35)
Reviews with photos/video(5)
Negative reviews(6)
Shu-Chun
Deluxe Room with Canal View
Checked in 2023年10月
Family
30 Reviews
4.0/5
Very Good
Posted on 2023年11月7日
The hotel on the island is convenient for activities at night, but because it is close to the waterway bridge, it is very noisy in the middle of the night. Except for the car that cannot be reached when checking in, we chartered a boat (it is expensive enough), otherwise it would be very inconvenient to drag our luggage around!
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Checked in 2024年10月
Couples
5.0/5
Outstanding
Posted on 2024年10月6日
Superb location only 5min walk from airport Bus stop . Staff were very helpfull and informative. Comfortable rooms Great breakfast. The Location by the canal was picturesque. Superb restaurants of all price ranges within meters of the hotel
6/7
Response from Property: Dear Fffffffffeeeeeee, We are happy to read that you had a pleasant stay, appreciating the efforts of the staff to give you an unforgettable experience which, combined with the excellent location, offer unique characteristics to our structure. All the staff and I wish you the best, Lorenzo Pasi – General Manager
DL2Some
Checked in 2024年7月
Family
5.0/5
Outstanding
Posted on 2024年7月30日
The location was easily accessible from the main bus stop and the train station. It is a quiet area with a number of restaurants nearby. The rooms are a bit small, but are well maintained and the beds are comfortable. The staff are warm and extremely helpful. Lucia, Luca and Elena were always ready to answer questions and offer suggestions. The breakfasts were wonderful and the bar manned by Angel offered a wide array of spirits, wine and beer.
Response from Property: Dear DL2Some, We are happy to read that you were fully satisfied with your experience at Palazzo Marcello – Hotel “Al Sole”. As you underlined, the location, the friendliness of the staff and the historical value of our structure are a source of pride for us. All the staff and I wish you the best, Lorenzo Pasi – General Manager
Aidan C
Checked in 2024年7月
Couples
5.0/5
Outstanding
Posted on 2024年7月24日
Awesome Old-Style hotel in a perfect location for exploring the narrow streets and canals of Venice! Very clean rooms and breakfast area with very helpful staff in the Lobby. 5 minutes walk to the bus/taxi and water bus./taxi ranks. 15 minutes from the airport. Can't recommend it enough!
Response from Property: Dear AidanC203, We are happy to read that you had a pleasant stay, appreciating the efforts of the staff to give you an unforgettable experience which, combined with the excellent location, offer unique characteristics to our structure. All the staff and I wish you the best, Lorenzo Pasi – General Manager
Grandvisitor
Checked in 2024年10月
Couples
5.0/5
Outstanding
Posted on 2024年10月13日
It took us a while to find this hotel, the only directions were the address and " it's only a five minute walk from the station " People we asked for directions were less than helpful but eventually we arrived. The staff at reception were very good and we were soon shown to our room. This was quite small but adequate with a lovely view over the canal. The bed was very comfy and had a good sleep, In the morning we were provided with a very nice breakfast. This is a hands on hotel by the owners and it shows with their attention. Do definitely recommend as a hotel to stay at.
Response from Property: Dear Grandvisitor, thank you for your appreciation of our service. Having a good value of money, a 4s hotel breakfast and an excellent position allows us to stand out in Venice. All the staff and I wish you the best, Lorenzo Pasi - General Manager
NancyB38
Checked in 2024年5月
Couples
5.0/5
Outstanding
Posted on 2024年5月29日
We stayed here on our last night in Venice and were very happy with our choice. Our room was quite spacious, the bed was comfortable, and the staff were friendly and helpful. The breakfast was good and it was lovely to eat in the courtyard garden. I can easily see staying here for a longer period, as there are lots of places to lounge and relax. The location is also very convenient to the train station, which is a bonus.
Response from Property: Dear NancyB38, once again thank you for choosing Palazzo Marcello – Hotel “Al Sole” for your stay in Venice. We are happy to read that you were satisfied with your stay. Palazzo Marcello is not just a building with a history dating back to 1400, but a hotel that stands out for its location, kindness of the staff and cleanliness. All the staff and I wish you the best, Lorenzo Pasi – General Manager
Suzan L
Checked in 2024年5月
Couples
4.0/5
Very Good
Posted on 2024年5月27日
We really enjoyed our stay at Palazzo Marcello Hotel Al Sole. We were walking distance to the train station and close enough to walk all over Venice. The hotel was very clean. Breakfast was good, something for every taste…except, the eggs were really not cooked enough. Luca at the front desk was always very nice and smiling…made our stay even more enjoyable. Loved the idea leaving our key at front desk on way out so not to lose it. Only one thing I did not like…the hair dryer was just terrible and should be changed for more modern ones.
Response from Property: Dear Suzanl509, We are proud to read that you enjoyed your stay at Palazzo Marcello so much: our excellent location certainly helps, but the staff and the attention we pay to detail also play a fundamental role and we love to read that you appreciated out attitude! Luca, all the staff and I wish you the best, Lorenzo Pasi – General Manager
Y4774PEjenniferl
Checked in 2024年5月
Couples
5.0/5
Outstanding
Posted on 2024年5月27日
This hotel is great and the staff is excellent. Getting to the hotel from the bus station was a an easy and direct walk. Elena, at the front desk helped us by giving us a lot of advice on the best ways to get around and things to see. She answered all of our questions and was a cheerful presence throughout our stay in Venice. The breakfast that was included was also impressive for the number of choices in the buffet, the location in the beautiful courtyard, and the quality of the food. Overall, if I could give this hotel more stars, I would. It provided a comfortable home base for our stay.
Response from Property: Dear Y4774PEjenniferI, once again thank you for choosing Palazzo Marcello – Hotel “Al Sole” for your stay in Venice. It fills us with pride to see that the experience in our historic hotel satisfied you from every point of view. We all do our best to make our guests live an authentic Venetian experience and we are glad to read that you loved this kind of attitude. Elena, all the staff and I wish you the best, Lorenzo Pasi – General Manager
LiverpoolSally
Checked in 2024年4月
Couples
5.0/5
Outstanding
Posted on 2024年4月23日
A beautiful, classic Italian hotel in a quiet neighbourhood with lovely views of an internal canal and bridge. Welcoming and professional staff. A wide and very tasty choice of breakfast. Pretty courtyard and well stocked bar. A well presented reception area with various seating areas, classic stone floors, marble walls with wooden beams. Tastefully decorated in a quietly classic Italian style.
Response from Property: Dear LiverpoolSally, We are happy to read that you were fully satisfied with your experience at Palazzo Marcello – Hotel “Al Sole”. As you underlined, the location, the friendliness of the staff and the historical value of our structure are a source of pride for us. All the staff and I wish you the best, Lorenzo Pasi – General Manager
Barbara S
Checked in 2024年4月
Travel with friends
5.0/5
Outstanding
Posted on 2024年4月22日
The hotel is located very conveniently, as you can reach it on foot without any issue. There are a lot of restaurants and shops around. The Staff was 5-star! Super helpful, kind, one of the best reception experiences we have ever had :) The room was spacious, equipped with tea and coffe facilities. Every element of our stay was a big plus, incl. breakfast that offered a big variety of products.
Response from Property: Dear barbarasT8822LM, We are proud to read that you enjoyed your stay at Palazzo Marcello so much: our excellent location, the staff attitude and the attention we pay to details play a fundamental role to offer our guests a great experience. All the staff and I wish you the best, Lorenzo Pasi – General Manager
Amy H
Checked in 2024年4月
Couples
4.0/5
Very Good
Posted on 2024年4月22日
The Al Sole is a great little hotel in a perfect location. Really close to the bus station (Piazzale Roma), so no need to lug heavy baggage around Venice when travelling to the hotel or back home. It's a bit further out of the 'centre' if you class the centre as St Mark's Sq, which was ideal for us as we wanted to be away from the busy atmosphere at night. However, it is really easy to walk to all six different neighbourhoods in Venice from the hotel . St. Mark's is around 20 mins once you get your bearings! The staff at the hotel were lovely, very helpful and knowledgeable about the city. We used the bar area on our first evening, which was also fab, with great drinks and snacks. The breakfast selection is great with both hot and cold options and runs until 10:30 am, so for those like us that like a bit of a lie in, it's perfect! The room itself was quite basic, but it did have everything we needed, including a hairdryer, fridge and tea/coffee making facilities. I will say the rooms themselves are loud. The ceilings are super high, so we thought that meant we wouldn't hear much from above, but we were wrong. It was incredibly loud, and we could hear absolutely everything happening above us. We also had a canal view room, which was beautiful to look out of on a morning, but also meant we could hear everything going on, on the street below, which on the first night included a party boat driving passed with music blaring and a girl falling in the canal at 3am...not the hotels fault of course, but as the boat was loitering directly outside for a good while, it would have been good if a hotel representative could have asked them to move on as people were sleeping. There was no way of controlling the air con in the room (may be the time of year) but as we couldn't have the window open due to the noise, it did mean that the room was stuffy at night. We couldn't find a fan either. There was also a loud fan/generator/banging sound within the hotel each morning just before 8 a.m., which worked as our alarm! All in all, if it wasn't so noisy, this would have been a perfect hotel. Great location, lovely staff, and clean.
Response from Property: Dear Amy H, thank you for sharing with us your opinion on your stay at Palazzo Marcello - Hotel Al Sole. It fills us with pride to read that you appreciated so many things of your vacation here: our focus is always oriented to offer the best guest experience possible. Every year we try to renovate a new aspect and this year we are focused on the breakfast service; reading that you enjoyed it so much, means for us that we are walking on the right direction. We are deeply sorry to read that there was a noisy boat with loud music that night: we will pay even more attention! All the staff and I wish you the best, Lorenzo Pasi - General Manager
Guest User
Checked in 2024年3月
Other
4.0/5
Very Good
Posted on 2024年3月29日
The hotel is beautiful in a fantastic location. We got the 10 euro ATVO bus from the airport. It is then only a short walk to the hotel. There is a Youtube video "Walking to Hotel Al Sole" which you might find helpful. The hotel bar was not open but there is a local bar "AL 133" next door which we enjoyed. We can also recommend the Dolfin Restaurant 50 yards east of the hotel. We thought the breakfast was average considering the amount of money we paid.
Response from Property: Dear Garry, thank you for your appreciation of our service. Having a good value of money, a 4s hotel breakfast and an excellent position allows us to stand out in Venice. All the staff and I wish you the best, Lorenzo Pasi - General Manager
Guest User
Checked in 2024年3月
Other
1.0/5
Posted on 2024年3月23日
Worse experience I ever had. I travel a lot but this hotel is something else. The horrifying smell in the morning that enters all rooms from the breakfast downstairs. Very bad breakfast and old furniture, unfurnished bathrooms. I do not recommend it at all!
Guest User
Checked in 2023年6月
Couples
5.0/5
Outstanding
Posted on 2023年6月14日
This is an ideal centrally located hotel, we were able to get taxi from airport to the landing jetty beside hotel, the staff were lovely friendly helpful from reception to bar who was a lovely Italian that knew his stuff, breakfast was in the garden when good weather, it was well presented and very nice, coffee in machine which was easier to use, all the foyer and up to room were marble tiles,, the decor could be said as tired and need of decorating, my opinion it was full of character and very clean, we were in room 105, Juliette balcony over looking street, bathroom and through to shower and WC views over garden, nice bar and restaurant next to hotel and little shop for soft drinks water etc good prices, it’s a fair 10 min walk to train station either two bridges or one take your choice, we had a walk to north of Venice, this was very pleasant and no tourist prices plenty of places to eat. All in all excellent location for everything
Guest User
Checked in 2023年10月
Other
5.0/5
Outstanding
Posted on 2023年10月6日
Walkable location, quieter neighbourhood, close to Ca' Rezzonico ferry stop. Engaging and helpful check-in, excellent meal had from their recommendation. Reception staff always welcoming. Junior Suite was huge, canal view with magnificent wall of windows. Generous breakfast options. Would definitely stay again.