Palazzo Lion Morosini - Check in Presso Locanda Ai Santi Apostoli

First of all, on my arrival at the door was locked. There was nobody behind reception desk. There was no security. There was not one living soul. Then I had to press a buzzer and the lady's voice said that I have to go to another address somewhere in Venice to check in which I refuse to do because I do not know the the town and I was going to be lost. A very angry dark hair lady, Antonella, came together with a guy named Jubile. She took a photo of my passport on the road and Jubile gave me a bunch (6) of keys. The hotel was like a ghost town. No matter, we went to room number 5. He showed me around and he mentioned that the door is not working very well, but because we are so high from the ground nobody could come in. So on my second night I I was quite uneasy about the situation with the door that is leading to the terrace. So I put just for my own satisfaction. I put heavy arm chair in front of it. Well I'm lucky that I did that because it was 15 minutes to 12 midnight. When I was watching TV I was in the in bed. When I heard voices they were three people it they were two men and one lady. Suddenly the terrace door was kicked and thank God that I had the armchair. Those people couldn't let themselves seen in the room I screamed and then obviously they probably were scared. Equally they didn't expect that they'll fight back. I push on the door in order to hurt the hand that was actually trying to remove the chair from the door and then I called the police. They came very quickly and of course I was shaking. I couldn't sleep well. The next three nights I wanted to complain to the owner of the hotel. Nobody was answering the phone. They were always different names and different people that were answering the phone saying no, we don't know anything and stuff like that, complete disaster. This is the worst hotel in my 50 years of travelling around the world that I have been to don't go there. You're endangering your life. Nobody is there to help you nobody's there to check you in is just like a gang is operating this hotel. Stay away from this hotel. It is very very dangerous. I'm lucky to be alive

No on site receptionist. No washcloths. No glasses. Empty refrigerator. Hot, air barely worked. No elevator. 40 stairs up to room. Worse place I have ever stayed. Lucky only had a one night stay. Would give a zero if that was an option.

Dirty- hairballs and beer bottles on the balcony, dust everywhere, dirty sheets. Also was supposed to have AC but it didn’t work so it was super uncomfortable. To make matters worse, no one works there so check in and out is on the 3rd floor of a different building a few blocks away in a super busy area so you have to drag your suitcases to and from this place to check in and out. Stay far far away.

The hotel does not have a reception desk which caused confusion as I was asked to check in at another hotel/branch which was about 4min walk from this hotel. Not far but confusing as this was communicated to me on the last day before check in. There was no info about wi-fi, since there wasn’t a reception at the hotel, I emailed the staff to ask about the wi-fi details and to date I haven’t heard back. Another hotel desk was kind enough to share the Wi fi details. The hotel is located close to Rialto bridge so the location is good, food places are nearby and the hotel is clean. The room size was fairly good but the bathroom was quite small. The absence of reception is a big turn off because you couldn’t communicate with the hotel staff and walking to another building for every query is an extra pain.

Hotel is in a very central location for exploring venice. The price is very cheap for central Venice but also reflects the fact the hotel has some compromises eg no lift to get luggage up to room, reception services provided from a different hotel and some sound proofing issues between rooms. Was fine for a night or two.

My teenage daughter and I travelled to Venice for the first time with friends. We chose the Lion Morosini Palace based on reviews and we weren't disappointed. Our family room with private bathroom was very close to the Rialto Bridge and lots of shops, restaurants, bars etc. The room was very clean, warm and comfortable and to be woken by the sound of Gondalas gently swooshing by below our balcony window was just wonderful. We were even woken by a singing Gondolier one morning! Davide was so helpful and accommodating, he even booked our private river taxi from the airport, which stopped at a jetty literally steps from the hotel entrance. We landed late in the evening and the taxi was a blessing, not knowing the waterways/street layout at all. Thank you Davide and team for a wonderful stay! We will be back!

We really enjoyed our Venice stay! The room was comfortable, the bathroom fully renovated, the location was ideal. The only challenge was the thin walls. We were kept awake and woken by our neighbours.

We booked this larger room for the view of the canal and there were 2 high windows directly facing the canal. So that was ok. What people have to know is that the stairs are very steep and you have to carry your suitcase up so travel light! The walls are very thin and we could hear the neighbors loud and clear left, right and above. Also there is a very noisy bar/restaurant under the bedroom so it is noisy up to 1 am. The toiletries were cheap and not up to par with price of room. Bed was ok, a little hard. The canal starts being busy at 7 am so if you fear the noise, hotel is not a first choice. Location was good.

The staff was rude. They advertised as having AC but it does not (read other reviews!). Same with WiFi, basically non-existent. We were told to open the room coz they don’t want to turn on the AC so not surprisingly mosquito bites by the morning. The fridge in the room was also disgusting, wasn’t cleaned. We expected the place to be old because it is Venice, but this place was a complete dump for 300 Euros a night. When we complained about the AC, the guy got so aggressive. Stay away from this place! Read the other reviews and it appears they advertise things they have no intention of providing or will find any excuse why such things are not available or not working. I don’t understand why ********** allows this business to continue booking on their website with false advertising. This is 1 of 7 properties during our almost month-long trip. We had amazing stays at all others. But this one is just plain awful.