Abbazia de Luxe

This hotel seems to be connected to another hotel. We had to come in thru an alley on your left hand side if you’re coming from the train station. Go all the way to the end and entrance is on your left. We arrived early and stored our luggage until the night. The room we got was 603 and it seemed to be in a different part of the building. Hallway looked more worn out and the room window is to a dumpster. Room decor was too red and lighting is dim. Bed matress was sunken in the middle. We only used for one night. Breakfast was ok though. We checked out early and stored luggage again until the afternoon.

Beautiful room with sensational view of the Grand Canal. Great breakfast included staff very friendly and helpful.The only downside was the little fridge barely worked.

Great and helpful staff! Cute room and right next to train station/buses to avoid dragging luggage through the streets in Venice.

The room was spacious and very comfortable. The staff were all so helpful and kind. I most definitely would return.

Charming Hotel. Friendly and helpful staff. The view from the room was wonderful. No elevators but only 2 floors. Staff will bring luggage up but if you are unable to climb stairs this is not your place. Room was spacious, clean and comfortable. Early morning noise from street may be bothersome but we only had a one night stay so wasn’t an issue.

Great location to my daughter’s apartment and walking distance to all of Amsterdam.

We didn't get a good start of our stay. We followed the directions given by the app, to found ourselves in a dark dodgy ally. The door was closed, no answer from the bell, no answer when calling the hotel. They did not even answer the calls from **********. We sat in that dark freezing ally for 30 minutes, trying to contact the hotel in all possible ways. I noticed that there was a camera as well on the wall. An Italian couple passed us and said that there is another door we could try. There is the Luxe and regular reception. Luxe was already closed, they shut at 5pm, but other had to be open. We followed their guidance, the other door was indeed open, there were two men at the reception. They said that they could hear and see us, but probably the bell is broken, so it could be the reason why we couldn't hear them. They did not send anyone to check on us (2 minute walk), they didn't check their emails, nor did they answer the phone calls. They just shrugged it off. Horrible service. The room was big but outdated, lots of noise from the ally (kitchen staff taking bins out). Bathroom mouldy. Breakfast buffet okay. The ladies in the Luxe reception the following day were friendly. Used the luggage room, unstaffed and unlocked. Wouldn't visit again.

In one word: Quaint. We Had a very difficult time finding the front door. Then had to check in at the partner hotel next door because reception wasn't open at the De Luxe. Service was great but NO ELEVATORS. And once we got to our room, there was no way to call the front desk and there was never anyone at reception at the "Abaazia de Luxe" only at the main "Abaazia." If we needed anything, we had to walk outside to the neighbing hotel Abaazia and ask in person.

Excellent place to stay