Reviews of Victoria Falls River Lodge

Response from Property: Dear Guest, Thank you so much for taking the time to share such an enthusiastic and detailed review of your stay with us! We are absolutely delighted to hear that you had such a wonderful time. It sounds like the Zambezi delivered in every way, from the hippos and crocodiles right on your doorstep to the elephant sightings on the game drives and that thrilling female lion encounter close to the lodge. Your kind words about Cris and Bec are so lovely to read. They will be thrilled to know that their attention to detail and care made such an impression, and that the group was always well looked after, ice chest and all! We will be sure to pass your warmth on to them and the rest of the team. It is also wonderful to hear that you enjoyed the food and the visit to the Falls. Wet but worth it, as it should be! Thank you once again for choosing to spend your safari adventure with us. We hope to have the pleasure of welcoming you back to the Zambezi in the future. Warm regards, Management Team Victoria Falls River Lodge

Response from Property: Dear Guest, Thank you so much for taking the time to share your experience with us, and what a wonderful way to end your time in this part of the world! We are absolutely delighted to hear that Victoria Falls River Lodge provided such a beautiful final chapter to your journey. It is lovely to know that you enjoyed the food, the drinks, and the warmth of our team, along with the game drives and river tours along the Zambezi. That moment with the elephants drinking along the shore as you passed by truly sounds magical. Africa really does have a way of surprising you when you least expect it! Thank you once again for sharing such a special memory. We hope to have the pleasure of welcoming you back to the Zambezi in the future. Warm regards, Management Team Victoria Falls River Lodge

Response from Property: Dear Guest, Thank you so much for taking the time to share such an enthusiastic review of your stay with us! We are absolutely delighted to hear that you enjoyed every aspect of your time at the lodge, from the views and the comfort of the rooms to the river cruise and the game drive. It is wonderful to know that each experience left such a strong impression. Your kind words about Mike are so lovely to read. He will be thrilled to know that his knowledge, warmth, and energy made the adventures feel so special, and we will be sure to pass your feedback on to him. And we could not agree more about the helicopter over the Falls! There really is nothing quite like seeing the magnificence of Victoria Falls from above, and we are so pleased you took the leap. Thank you once again for your wonderful recommendation. We very much hope to have the pleasure of welcoming you back to the Zambezi in the future. Warm regards, Management Team Victoria Falls River Lodge

Response from Property: Dear Guest, Thank you so much for taking the time to share such a detailed and generous review of your stay with us. We are absolutely thrilled to hear that the Island Treehouse Suite exceeded your expectations in every way. It is wonderful to know that the space, the comfort, and all the little details came together to create something truly special, and that it felt like a home away from home, albeit a rather extraordinary one! Your kind words about Roy are so lovely to read. He will be truly delighted to know that his care and attentiveness made such a meaningful difference to your stay. Our butlers take great pride in ensuring every guest feels completely looked after, and it means a great deal to know that Roy embodied that so fully during your time with us. It is also wonderful to hear that the dining experience left such a lasting impression. Our kitchen team pour so much passion into every meal, and knowing that each sitting was something to look forward to is the greatest compliment they could receive. Thank you once again for your wonderful recommendation. We very much hope to have the pleasure of welcoming you back to the island in the future. Warm regards, Management Team Victoria Falls River Lodge

Response from Property: Dear Guest, Thank you so much for taking the time to share such a lovely review of your stay at Malachite Tented Suites. We are absolutely delighted to hear that the experience felt so romantic and special. The tented suites along the Zambezi have a quality all of their own, and it is wonderful to know that the views, the atmosphere, and the overall setting resonated so deeply with you both. Your kind words about our team are so lovely to read. We will be sure to share them with everyone at Malachite, who take such pride in creating a warm and personal experience for every guest. It is also great to hear that the sunset river cruise, the safari, and the tour of Victoria Falls all added to what sounds like a truly memorable stay. As a lodge situated within Zambezi National Park, the safety and wellbeing of our guests is always our highest priority. Our team is on hand at all times to escort guests safely throughout the property, ensuring that the magic of being truly immersed in nature can be enjoyed with complete peace of mind. We hope to have the pleasure of welcoming you back to the Zambezi in the future. Warm regards, Management Team Victoria Falls River Lodge

Response from Property: Dear Guest, Thank you so much for taking the time to share your experience with us. We are thrilled to hear that your stay felt fabulous in every way. It is wonderful to know that the accommodation, the food, and the warmth of our team all came together to create such a memorable experience. Our staff take great pride in ensuring every guest feels genuinely welcomed and well cared for, and it means a great deal to know that shone through during your time with us. Thank you so much for your kind recommendation. We hope to have the pleasure of welcoming you back to the Zambezi in the future. Warm regards, Management Team Victoria Falls River Lodge

Response from Property: Dear Guest, Thank you so much for taking the time to share such a wonderful and detailed review of your stay with us. We are absolutely delighted to hear how much you enjoyed your time on the Island. There is something truly special about waking up to a sunrise over the Zambezi from that deck, and it is wonderful to know that those moments stayed with you. Your description of the river as the star, with the lodge simply complementing it, is something that really resonates with us. Your kind words about Lisa, Reeves, and Jamie are so lovely to read. They will be thrilled to know the impression they made, and we will be sure to share your feedback with them. Jamie in particular clearly went above and beyond in hosting the Victoria Falls trip, heli-tour, sunrise cruise, and game drive, and it is a joy to hear that each of those experiences felt so special. Coming from guests who have stayed in many African lodges, a 10/10 means a great deal to our entire team, who pour so much care into every detail of the experience. We very much hope to have the pleasure of welcoming you back to the lodge in the future. Warm regards, Management Team Victoria Falls River Lodge

Response from Property: Dear Guest, Thank you so much for taking the time to share your experience with us. What a wonderful way to begin an African adventure! We are so pleased to hear that your stay at Victoria Falls River Lodge served as such a memorable introduction to this incredible part of the world, from the wildlife encounters on the game drives to the awe-inspiring visit to the Falls and the local venues. It is lovely to know that you felt well cared for throughout your time with us. Our team takes great pride in ensuring every guest feels looked after, and your kind words will be shared with them. We hope that the rest of your African journey was equally as special, and that we might have the pleasure of welcoming you back to the Zambezi one day. Warm regards, Management Team Victoria Falls River Lodge

Response from Property: Dear Cathy, Thank you so much for taking the time to share your experience with us, and what a wonderful occasion to celebrate! We are truly delighted to hear that Victoria Falls River Lodge played a part in marking your husband's 70th birthday in such a special way. It is wonderful to know that from the very first moment you felt the magic of the place, and that the wildlife encounters began almost immediately with hippos and a crocodile on your very first journey in. It is also lovely to hear that you enjoyed the food, the warmth of our team, and the comfort of the tented suites. The outdoor shower and freestanding tub overlooking the Zambezi are details we hope every guest gets to truly savour, and we are so pleased they added to the experience. Thank you once again for choosing to celebrate such a meaningful milestone with us. We hope to have the pleasure of welcoming you both back to the river in the future. Warm regards, Management Team Victoria Falls River Lodge

Response from Property: Dear Guest, Thank you so much for taking the time to share your experience with us. We are thrilled to hear that you enjoyed the lodge in every way, from the location and facilities to the game drives. Above all, it is especially wonderful to know that our staff left such a lasting impression. They are truly at the heart of everything we do, and feedback like yours means the world to them. We hope to have the pleasure of welcoming you back to the Zambezi in the future. Warm regards, Management Team Victoria Falls River Lodge

Response from Property: Dear Guest, Thank you for taking the time to share your experience with us. We are so pleased to hear that you enjoyed the tranquility of the lodge and its beautiful setting along the Zambezi. The sense of peace and privacy that the river brings is truly something special, and it is wonderful to know this was a highlight of your stay. It is also lovely to hear that you found the accommodation spacious and beautifully appointed, our team puts a great deal of care into every detail, and feedback like yours is always very much appreciated. We hope to have the pleasure of welcoming you back to the river in the future. Warm regards, Management Team Victoria Falls River Lodge

Response from Property: Dear Ankita, Thank you for taking the time to share your feedback. We are very sorry to read that aspects of your stay left you feeling uncomfortable, as this is certainly not the experience we wish any guest to have at Victoria Falls River Lodge. The safety, privacy, and wellbeing of our guests are extremely important to us, and we take concerns of this nature very seriously. With regard to room security, all of our suites are fitted with secure, lockable doors and access to guest accommodation is limited to authorized staff members only. Our team follows clear procedures when entering guest suites, and we regret that the interaction you described caused distress. During your stay, several conversations took place with members of our team as we worked to understand and address the concerns you raised. Our staff made every effort to assist you while you were on site and to provide reassurance wherever possible. During one of these discussions, our Group General Manager also stepped in to support the conversation and ensure that it remained constructive and respectful for everyone involved, as maintaining a professional and respectful environment for both our guests and our team is something we take very seriously. While we worked to support you at the time, we are sorry to hear that the overall experience ultimately did not meet your expectations. Regarding privacy and do-not-disturb measures, our suites are equipped with a Do Not Disturb rope positioned at the entrance of the walkway leading to each suite. This allows guests to indicate when they prefer not to be disturbed. At your request, our team also created and provided an additional door sign for you. Our suites are intentionally designed to offer an immersive safari experience, allowing guests to feel closely connected to the surrounding wilderness and the Zambezi River. As the lodge is located within Zambezi National Park, wildlife moves naturally through the area. Elephants occasionally drinking from plunge pools is a natural part of being in this environment, and our team services and cleans the pools regularly to ensure they remain comfortable for guests to enjoy. We do sincerely appreciate your kind words about our guides, kitchen team, and drivers. They are deeply passionate about what they do and take great pride in creating memorable safari experiences for our guests. Victoria Falls River Lodge has welcomed travelers from around the world for many years, including many solo travelers, and we remain committed to ensuring every guest feels safe, respected, and well cared for throughout their stay. Thank you again for sharing your feedback. We value all comments from our guests and continuously strive to refine and improve the experience we offer. Kind regards, The Victoria Falls River Lodge Management Team

Response from Property: Dear Guest, Thank you very much for taking the time to share such a beautiful and generous review of your stay with us. We are truly delighted to hear that your time in the Island Treehouse Suite felt so magical and memorable. The sense of privacy and exclusivity the island offers is something very special, and it is wonderful to know that this, combined with the surrounding nature, made your experience so unforgettable. Your kind words about Lisa, Reeves, and Lancelot will be shared with them with great pride. They will be thrilled to know that their warmth, attentiveness, and care helped shape such meaningful memories for you. We are especially pleased to hear how much you enjoyed the game drives and how Lancelot’s knowledge, flexibility, and responsiveness enhanced each experience. It is also a pleasure to read that you appreciated the balance between exceptional cuisine, thoughtful service, and complete immersion in the natural environment, from the daily hippo sightings to the remarkable wildlife encounters. Creating moments where comfort and nature come together seamlessly is something our entire team is deeply committed to. Thank you once again for choosing to stay with us and for your kind recommendation. We very much look forward to welcoming you back to the island in the future and sharing the next chapter of our story. Warm regards, Management Team Victoria Falls River Lodge

Response from Property: Dear Guest, Thank you so much for taking the time to share such a vivid and heartfelt account of your stay with us. We are delighted to hear how much you enjoyed your three nights at Victoria Falls River Lodge and that your arrival by boat, complete with your first wildlife sightings on the river, set the tone for such a memorable experience. The Zambezi truly has a special way of welcoming our guests, and it is wonderful to know those early moments made such a strong impression. It is a pleasure to read how much you enjoyed the river cruise, the wildlife encounters throughout the property, and the sense of freedom to explore and immerse yourself in nature during the day. That balance between comfort, adventure, and the natural rhythms of the river is very much at the heart of what we aim to offer. Thank you as well for sharing how meaningful your time here felt. The land along the Zambezi carries a deep sense of history and connection to nature, and we are grateful that your stay allowed you to appreciate and reflect on that in a personal way. We truly appreciate your recommendation and are so pleased to hear that your visit felt like a trip of a lifetime. It would be a joy to welcome you back to the Zambezi again in the future. Warm regards, Management Team Victoria Falls River Lodge