B&B Hotel Wien-St-Marx

I arrived earlier than the check-in time and left my luggage at the reception. It's true that I didn't check the reception's closing time, but they sent an email saying the reception would close soon, about 20 minutes before it actually closed. The hotel is far from the city center, so even if I left immediately, I wouldn't arrive until after 10 PM. I asked when I could pick up my luggage if I arrived after 10 PM, but I didn't get a reply. So, when I arrived, there was no staff, and I couldn't get my luggage. I had to sleep that night without showering or changing clothes. I believe that if a customer's luggage is stored, they should at least make arrangements for it before closing. The facilities were really good, but the service was terrible.

The room was very clean. The hotel was conveniently located near the city center, accessible by tram, and also close to the airport. It offered self check-in and no need for a formal check-out.

I recommend it for its value for money.