Hotel Schani UNO City Wien

This hotel exceeded expectations in terms of facilities, but the service was absolutely terrible. As soon as we checked in, we noticed the air conditioning wasn't working. After a staff member came to try it, they just said, "Is it really that hot on the evening of June 5, 2026?" (The temperature that day was 22 degrees Celsius), essentially implying we should just open the window. After some back and forth, they said they'd consult a supervisor, but claimed all twin rooms were booked and couldn't be changed. Our only options were a queen-size bed room (we were two adult men traveling together) or one night of free breakfast (we booked two nights, so only one night of breakfast was frankly ridiculous). In the end, we sought help from Trip.com, who covered the price difference and found a similar hotel nearby. The hotel even refused our request to refund the payment to the agent (Trip.com's service provider) before we checked out! Clearly, their own hardware facilities are subpar, yet they still charge full price with no service, acting like they couldn't care less if you stay or not. Oh, and the hotel is also a nearly ten-minute walk from the subway station, so it's not particularly convenient.

The room design is stylish and spacious. Although it's a bit of a walk from the attractions, the subway station is only a five or six-minute walk away. Both check-in and check-out were very convenient. Highly recommended.

The fastest way to get here from the airport is by the SAT express train, then transfer to the subway. At the reception (to the right of the entrance), there's a self-check-in kiosk. It's in English, so a basic understanding should be enough. If all else fails, Google Translate on your phone will help. Wi-Fi is available. After checking in, the machine issues an electronic key card for your room from the slot below the terminal. The room is clean, but there are no slippers. There's an electric kettle, but no cups or glasses, only metal enamel mugs. Also, it's unclear where to dispose of trash, other than the bin in the toilet. The view from the 3rd floor window (reception is on the ground floor) isn't entirely of the garden (see photo). The bed is comfortable, and the room is quiet. The toilet and shower are separate. There's a Billa supermarket nearby.