Reviews of Melia Vienna

Response from Property: Dear Guest, Thank you so much for your support and trust in our hotel! We are delighted that you were satisfied with the Hansgrohe bathroom amenities and the room's lighting and air conditioning system, which reflects our commitment to guest room quality. We are honored by your positive feedback on the breakfast; our culinary team is always dedicated to presenting a diverse selection of Western dishes. Your feedback regarding the sheer curtains has been recorded, and the current curtain configuration is designed to balance natural light with a sense of spaciousness. The Danube River view windows in the fitness center and the convenient city center location truly offer guests a unique urban experience. It is our pleasure to serve you, and all the staff at the hotel look forward to your next visit! We wish you a pleasant stay! Martina P., Meliá Vienna Team

Response from Property: Dear Guest, thank you for choosing to stay at our hotel. We are honored to serve you! Your appreciation for the space design and view is a great encouragement to us. We have noted your concerns about facility maintenance and will continue to optimize the details of room management. We hope to see you again! Have a pleasant trip and all the best! Diego C., Meliá Vienna Team

Response from Property: Dear Guest, It is our honor to serve you! The combination of Danube River views and natural light at dawn and dusk adds a unique charm to our rooms, and we are delighted that you enjoyed them. Your recognition of the front desk team's service is the best encouragement for our professionalism. Spacious accommodations and excellent value for money are always the core values ​​we strive to provide our guests. We sincerely look forward to your next visit and wish you a pleasant trip and all the best! Diego C., Meliá Vienna Team

Response from Property: Dear Guest, thank you for choosing to stay at our hotel and sharing your experience. We are delighted that you appreciated the convenient location for meetings; the hotel's proximity to meeting facilities was designed to provide business travelers with efficient travel options. Your praise of the overall environment is very encouraging; the combination of modern architecture and a comfortable atmosphere has always been our core design philosophy. Your perfect score across all categories is the strongest affirmation of the room facilities, cleanliness standards, and the professionalism of our service team. Thank you again for your support and patronage. We sincerely look forward to your next visit and wish you a pleasant stay! Diego C., Meliá Vienna Team

Response from Property: Dear Guest, We are delighted that you had a wonderful holiday at our hotel. Your review is the best affirmation and encouragement for our service! Your recognition of our convenient location and personalized service is a great encouragement to our team. We sincerely look forward to your next visit! Have a wonderful day! Diego C., Meliá Vienna Team

Response from Property: Dear Sir, Thank you for your review of the Meliá Vienna and for sharing your varied impressions. We are glad you enjoyed the hotel's convenient location near the metro station, allowing quick access to the city center. We are pleased that you appreciated the cleanliness of the rooms and the daily service provided by our staff. Thank you for mentioning the varied breakfast and the basic equipment in the fitness area. We are especially pleased that you noted the responsiveness and courtesy of our staff. We hope you will visit us again. Best regards, Lara D., Voice of Customer Coordinator

Response from Property: ear Guest,Thank you for your wonderful feedback! We’re so happy to hear that you enjoyed your room, the views, and the cleanliness. We’re also glad that you had a great experience at the 57 Lounge! it truly does offer a stunning view of Vienna!We hope to welcome you back soon and provide you with another memorable stay.Best regards,Veronica ChenevierGuest Experience Coordinator - Meliá Vienna"Soul matters"

Response from Property: Dear Guest, thank you for taking the time to share your accommodation experience. We are delighted that you praised our facilities and convenient location. Our hotel not only offers spacious and comfortable accommodations but also boasts a superb location that makes your trip to Vienna more convenient. We look forward to welcoming you back to our hotel and wish you all the best. Veronica Chenevier, Guest Experience Manager - Meliá Vienna "Soul matters"

Response from Property: Dear Villa, Thank you very much for your kind review.We are pleased to know that you had a wonderful stay with us, and appreciate your kind comments about our team.Furthermore, it is rewarding to know that your dining experience met your expectations.It would be a pleasure to welcome you back. Best wishes,Veronica ChenevierGuest Experience Coordinator - Meliá Vienna"Soul matters"

Response from Property: Dear Johan,Thank you for such a great review.We are glad you had a pleasant experience; your positive feedback inspires us to continue with our efforts.We look forward to a return visit from you in the future.Best wishes,Daniela WiesnerGuest Experience Manager - Meliá Vienna"Soul matters"

Response from Property: Dear Mr. Suardi, Thank you for taking the time to share your feedback about the Meliá Vienna. We are delighted that you appreciated the quality of our breakfast and the professionalism of our staff, which are key elements of our service culture. Regarding your comments on maintenance and operational efficiency, we confirm that the situation you reported does not reflect our usual standards and we are reviewing our processes to ensure timeliness. The shortage of slippers and toiletries was an exception, due to a temporary unavailability that we have already resolved to ensure your impeccable comfort. We invite you to return to our hotel; we will certainly be able to offer a stay that better meets your expectations and lives up to our capabilities. Kind regards, Marina N., Meliá Vienna Team

Response from Property: Dear Guest, Thank you for choosing our hotel. It is an honor to serve you! The hotel team is proud to provide you with a comfortable and professional stay. Our rooftop dining space is a highlight, blending local Austrian ingredients with creative cooking techniques, offering unforgettable culinary experiences with stunning views from 220 meters above the ground. We look forward to welcoming you back to our hotel and wish you a pleasant stay! Emilia M., Voice of Customer Coordinator

Response from Property: Dear Guest, We sincerely thank you for taking the time to share your impressions of your stay at the Meliá Vienna. We are delighted that you enjoyed the architecture of our hotel and its exceptional location on the Danube. We take your comments regarding cleanliness and service very seriously. Our housekeeping team follows strict cleaning protocols, and we regret that your experience did not meet our usual standards. We also place great emphasis on quality and attentiveness in our guest services. Your feedback helps us to further refine our processes. We are pleased that you found the value for money to be good. The additional costs you mentioned refer to optional services that can be selected individually. We would be delighted to welcome you back to Vienna on a future visit and to fully convince you of our service. Sincerely, Marina N., Voice of Customer Coordinator