a&o Wien Hauptbahnhof

Hotel mattresses and comforters so comfy and glad we found this accommodation 5 to 7 minutes walk to Wien Hbf and there is plenty shop nearby. Lobby was great, have a lugagge storage, work station, table outside lobby to spend time with family and friend and the main reason got evelator but you have to pick your luggage by your own to lobby because outside elevator was malfunction.

Its basically a hostel not hotel. Not clean as hotel, eg the floor, beds feel like just basic clean. Location is very good very near to OBB station. Service wise not much service received, even check in is self check in, room cleaning only upon request. For amenities, no drinking water, no kettle, fridge etc..

Overall the experience was okay. It wasn’t perfect but I wouldn’t say it’s bad! The location was among the topmost. Trains/buses opens 24th.

When I arrived, there was no one at the reception desk—Artur was alone, taking orders at the bar, and didn't notice me right away. While it was evening and there should be 2 receptionists, given the increasing demand at the bar in the evening, I had to wait for Arthur who made a cocktail at the bar. After filling out the form, I was forced to wait again for Arthur, who was dealing with a client in the luggage room who claimed his bag was missing. After Arthur gave my keys, I eventually went to the room with no available space on the lower level, and I was forced to return to reception to change rooms, but again, there was no one at reception or in the bar!!!After I had to wait, Arthur returned, but after speaking with a guest from Gran Canaria, he left again. After another forced wait, Arthur returned and eventually gave me a room with a free bed on the bottom bunk, but I wasted a lot of time! There should be several staff members at reception in the evening, not just Arthur, who is also the manager!

Quite okay but the room no fan/ air-cond. No electric kettle also.