Win Hotel Cafe & Spa

The bed is comfortable, the modern Chinese design is appreciated. Excellent service with multilingual staff, including Chinese-speaking personnel. Well-equipped facilities in a convenient location near night market and shops.

The hotel is managed by Chinese people, not Laotians. We booked 4 rooms in total, 1 large bed and 1 small bed in each room. We paid the full amount. We checked in at 3-4 pm. We saw several vacant rooms. The receptionist let us stay on the 5th floor. The elevator can only take 4 people at a time. The hall was very bad. The room was dirty and scary. It was completely different from the pictures advertised on the website. The floor tiles were broken and dirty like they hadn't been cleaned. The bathroom had stains. There was no shampoo. The walls were covered with Scotch tape. The ceiling in every room was leaking water. Some rooms had refrigerators. The doors were not keycard-enabled. Some rooms didn't have locks. We had to take out the keys to lock them from the inside. There was a loud noise. I thought it was the air conditioner compressor. It was loud and continuous throughout the night. The bed had a broken spring. We couldn't sleep in one room. We found 2 rooms that leaked into the room after taking a shower. We had to force the staff to change rooms. We only got new 2 rooms on the 4th floor. The 4th floor was different from the 5th floor. It was like the pictures advertised on the website. We paid several thousand baht for the room, but we checked and found that The room that the staff gave us was only 200-300 baht. The hotel/staff were dishonest and made us pay a high price (win hotel cafe and spa) but the room was a win hotel. I do not recommend it at all. I felt cheated. The website should be checked. This was the worst experience ever.

Dirty. The bathroom smells so bad and the elevator is very noisy, special if your room is near it. My window's lock was broken, so, anyone can open from outside. Staff don't speak English. I absolutely don't recommend.