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Alla Corte Delle Terme Resort Guest Reviews
4.3/5
Very Good
42 Reviews
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Verified reviews
Location4.3
Amenities4.3
Service4.3
Cleanliness4.3
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Positive reviews(34)
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Negative reviews(8)
DAN
Junior Suite
Checked in Mar 2024
Family
15 Reviews
5.0/5
Outstanding
Posted on Mar 16, 2024
Amazing place want to come back again
Nice yard and room
Really pretty
Rinuccio
Suite
Checked in Jan 2024
Couples
9 Reviews
4.5/5
Great
Posted on Jan 5, 2024
Excellent property with patio and manicured gardens. Quiet and comfortable rooms. Excellent spa accessory services.
Breakfast definitely needs improvement given the quality of the products offered by the area compared to industrial ones
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Van1930
Checked in Jul 2024
Couples
3.0/5
Posted on Jul 19, 2024
I read a few reviews raving about service. In our case, in early July, it really depended on who was providing service. The front desk was not very helpful at all... they would answer questions, but never give an alternative. However, the food serving staff were wonderful and bent over backwards to provide the best. My examples of bad service by the office: • check in - no offer to carry luggage in, provide cart etc. • Paid for the 'food plan', and was never advised that it's the same menu every night (make sure you like fish) • Two days in a row the pool bar either did not open or opened late. The front desk never gave an option on what do to for a drink... in fact was told that there is nothing served unless it's meal time. Meanwhile, serving staff were more than happy to offer alternatives and provide. • You're on your own to open those large umbrellas... some people struggled to get them open. • Sign in our room said "Enjoy our robe and slippers". We only had slippers in the room. When I inquired at the front desk, I was told you don't get robes. I would not go back
Response from Property: Dear guest, we are very sorry that you did not have a good time at the Resort. This surprises us, since we usually provide all the services you told us about. In fact, there is always staff at our swimming pool, ready to fulfill the requests of our customers. However, as regards the bathrobe, it is provided in case of wellness treatments, as indicated on site. Benedetta C. Reception Manager
Guest User
Checked in Jul 2024
Couples
5.0/5
Outstanding
Posted on Jul 6, 2024
Absolutely lovely. Quiet- only 20 rooms all off a large central court. Peaceful. Staff very attentive to guests. Huge room- actually a suite with a bedroom and living room. Wonderful food , parklike setting. Close to all attractions. Highly recommend without hesitation.
Guest User
Checked in Aug 2023
Other
5.0/5
Outstanding
Posted on Aug 9, 2023
What a fabulous find and a great start to our holiday. We stayed overnight on our way to Lake Bolsena. The staff were warm, friendly and welcoming. The rooms all face the courtyard where the restaurant is located. We enjoyed a delicious meal at their restaurant and were delighted they were able to cater for my husband who is vegan. It was wonderful to sit in the courtyard for both dinner and breakfast. We even managed a game of table tennis before leaving.
Guest User
Checked in Jan 2023
Other
4.0/5
Very Good
Posted on Jan 12, 2023
Situated down a country road, a couple of miles west of Viterbo. We didn't really make full use of the resort facilities - the swimming pool was still under covers (too early in the year), and we were too interested in sight-seeing to bother with the nearby thermal spa, so I can only really comment on the place as a hotel. Our room was nice, with a big, comfortable bed. All the normal facilities, though sadly no tea/coffee maker. The rooms enclose a nice courtyard, though it was a little too cold to sit out at night during our visit (but there are large comfortable sofas in the adjacent bar). The restaurant looks nice on their website, and the menu interesting, but sadly the food doesn't live up to the billing. The evening we ate there, my fish starter and main (scallops and monkfish) were overcooked and tough. Sound insulation in the rooms is not brilliant - our room (no.23) adjoined the restaurant function room, and a wedding party there came through loud and clear until quite late. Staff were very friendly and helpful.
Response from Property: Dear Guest, thank you very much for your feed-back and for your precious advices. Benedetta C. Reception manager
Guest User
Checked in Mar 2024
Other
1.0/5
Posted on Mar 30, 2024
Bad management. I had asked to be able to move the reservation (knowing I couldn't cancel) because I had a family member in a coma and on the verge of dying. Even though I was a customer, I received a negative response and charged me the cost of the room. Very bad
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Guest User
Checked in Mar 2024
Other
2.0/5
Posted on Mar 10, 2024
I don't think it's worthy of calling itself a 4-star resort or hotel. It calls itself the spa, but at the reception they are not informed about reservations or opening times of the cave. Heating in the room without the possibility of independent regulation, cold during the day and sauna-like at night. Internal bathroom without windows and extractor. The booking confirmation does not specify how many courses we are entitled to consume. Good restaurant, sufficient breakfast, professional waiters. I don't think we will be back.
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Guest User
Checked in Mar 2024
Other
4.0/5
Very Good
Posted on Mar 3, 2024
Beautiful location, large, bright and clean rooms. But small details were missing, for example they made us pay 2 euros for a bottle of water, I would have preferred to pay more for the room but to find a bottle of water available. There is no coffee machine which is now found in almost all hotels. I expected something more for breakfast too. The very kind staff
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Silvio R
Checked in Feb 2024
Couples
3.0/5
Posted on Feb 18, 2024
Exceptional location, great cleanliness and attention to detail. Unforgettable private spa! Welcome and helpfulness at reception. But......in a place like this I expected high-level dining service. Instead, very little professionalism, 50 minutes of waiting between first and second courses, both on the fixed menu. Breakfast with a poor and insufficient buffet and the same lack of professionalism.
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Guest User
Checked in Jan 2024
Other
4.0/5
Very Good
Posted on Jan 5, 2024
Beautiful, well-kept place, surrounded by greenery. It is located a few steps from the spa, they offer a very convenient shuttle service to reach them. Large, bright and well-furnished rooms. Advised. Friendly and qualified staff. Our compliments certainly go to the room manager, Mr. Luigi, very kind and very helpful, as well as professional. The only flaw is the half board, which in reality is not, in all the structures the entire dinner is included, here however it only includes two courses chosen from those proposed, it does not leave a good impression on the customer. For the rest everything is excellent!
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Guest User
Checked in May 2023
Other
5.0/5
Outstanding
Posted on May 29, 2023
Fantastic relaxing weekend. Excellent resort, clean and spacious rooms, fantastic garden, friendly and helpful staff, exceptional breakfast, top massages. The only negative aspect was that we only stayed one night so we didn't have time to try the pool and spa so we will definitely be back
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Guest User
Checked in Nov 2023
Other
1.0/5
Posted on Nov 20, 2023
One star because you can't give less. And then the only decent thing about the relais was the bed. The rest is absolute zero. The rating of "exceptional" given by Booking is also surprising. Everything reported in the description of the Hotel is absolute boastfulness starting from the attached restaurant "a point of reference for the people of Viterbo"; if that were the case, I would say they were poor. Three courses in total on the online poster for half board and then corrected to two in the on-site menu, with the exclusion of some courses, making you feel like a...squatter. For breakfast 4 dry things and fruit that were inedible not even to look at. A hydromassage tub with 4 colored lights for...coats. And so on.... If you don't believe me, book for a nice weekend and... we'll talk again. To the last check out, which they offered for a fee, I preferred the fast check out at dawn on the day set for departure....
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Guest User
Checked in Sep 2023
Couples
2.0/5
Posted on Sep 25, 2023
Not worthy of 4 stars. everything very old in the room. First we were given a room with mold on the wall. the receptionist gave us another room with a discount of 10 euros per day. However, this room was poorly maintained, the bathroom, the shower nozzle was not working. the drama at breakfast was gone and not replenished. Ridiculously small breakfast plates. no one present. very dirty pool and beds. remote complex. The same marching band was playing the entire time you were there.
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Guest User
Checked in Sep 2023
Couples
3.0/5
Posted on Sep 17, 2023
Structure located near Viterbo, excellent for those who want to go to the Terme del Papa. The rooms are the right size but for example ours had no privacy because it was in front of the restaurant so the windows could not be opened. Air conditioning almost non-existent. Unfortunately, smells in the sewage system are not particularly pleasant. The staff, however, are attentive and courteous. Unfortunately, the restaurant is nothing special... I expected much more given the amount spent