Divani Escape

The Front desk clerk on duty the evening of July 16, 2023 was a complete fraud and clown. he tried to give me a regular room and insisted it was a suite. He should be terminated for incompetence. I demanded to see more rooms until I was given the room I paid for and advertised on their website. It took him an additional 15 minutes to register my reservation information and produce a room key, even though I completed a pre registration form a week earlier and prepaid the entire stay months in advance. Who wants to wait 15 minutes for a key card? This entire process took 30 minutes between the key and viewing rooms. Unacceptable!! The Divani Apollon Suites is a completely independent entity from Divani Apollon Palace & Thalasso Hotel. Although front desk staff clearly stated we had use of the facilities next door, the staff at the Palace demanded fees for use of any facilities. €70 for pool lounge chairs per day. Comically, our room contains a folio outlining services for the sister Palace hotel...completely misleading and down right fraudulent. Service and attitude from the restaurant staff was cold, at best at the breakfast buffet. We never saw the restaurant open for dinner ad they claim. The new pool area is more of a reflecting/design pool and not a swimming pool. The sun doesn't hit the pool until after 2pm. A total of 4 lounge chairs are available. Room appointments are at least 10-12 years old. Hardwood floors are dingy and dirty looking and furnishings are old. There are no ocean views, although the suites pictured on their website show an ocean outside the balcony door.. The lobby area is clean and somewhat inviting, and the outside areas in front of the hotel are clean and orderly. Needless to say, we checked out after two days. I would suggest you stay elsewhere.

Apollon Suites feels like the classy younger sibling to the ginormous Divani Thalasso next door and across the street. Apollon suites felt luxurious, very clean, very accessible, and private - we were able to lounge by the pool a few times, and barely had company, although it is small. Complimentary breakfast 10/10. Area of Vouliagmeni is a dream! Stay here if you want to explore Athens- a dream to come back to after hustle and bustle of the city center. Apollon beach also impressive and just 15💶 per chair. This hotel was our “splurge” of the trip for 2 nights and was ABSOLUTELY worth it.

The property falsely advertise access to beach, but forgot to disclose that charge to use beach100 euro from each person! Also they advertise the pool, but what they called pool is a fountain!!!Pool is across the street half block up at the Divani palace, and cost 65 euro from each person that is not disclosed. Also they advertise shuttle to airport, but they do not have it!!

We booked this hotel to have a more luxurious experience but got very disappointment. The hotel does not give a 5 star experience, skip the headache and do not book. The hotel might check every box on paper to fulfill 5 stars but the experience lives up to 2 stars. It is not clear on the booking that the hotel and suites are not in the same building and because of that you do not have access to the pool area at the main building (hotel) without paying 80€ for two people. And the same goes to their beach places, they have two, one place where you pay 40€ and the other 80€. As if it is not enough to pay the expensive price to stay there, you have to pay extra to do everything. The suites building does have a very small pool area and approximately 3 sunbeds, it is so rotten and the sun does not appear there because of buildings surrounding the area. The staff are understaffed which makes them stressed and you do not get the service you wish for a 5 star experience. During breakfast there was only one staff who served everyone, there were times where you got forgotten and you had to go to them to order. The rooms are old, which was expected from the photos, but they should really upgrade and renovate their rooms, they are really worn down. We tried to be away as much as possible from our room and hotel. In overall, this was one of the worst stays and it is so unworthy to stay there, save your money or spend them on something else that is worthy.

We liked the service and cleanness of the hotel. One thing that everyone needs to know is their pool is very small and only has 4 lounge chairs. Their brochures, website and even the posters in their elevators show the large pool and beach area but the only access is to pay the extra 39 euros at the Divani Palace. Divani Suits and Davani Palace operate as two separate hotels.

I never give bad reviews, but I can not recommend this hotel. Cold showers, a postage stamp pool, and horrible coffee service in the morning. Breakfast was good, but this hotel is not worth the money!

My biggest issue was the bed. Very uncomfortable. Too hard and the 2 mattresses kept sliding apart. The 2nd issue was the excessive resort charge. $80 for a beach chair at 5pm

Amazing value for money and superb service especially the concierge Christina who was professional and very helpful.All her recommendations turned out to be great. Would most definitely visit again. The hotel is clean great location and has a beautiful terrace with live music at night