We went to the restaurant to have dinner. There were about 5 pairs, including us, and about 5 hall staff for each of 2〜4 guests. Among them, we brought desserts to our table without any bread contained in the course. ”Didn't there have bread on this course?” I asked...”I'm sorry to say that I'm calling to serve bread for all the customers. ”We're not distributed,” the restaurant manager replied, ”I'm sorry,” and suddenly I went down to the kitchen. After a while, he brought a dessert plate to apologize and we were surprised at the response. Did you think that if you offered a dessert plate after your apology, it would have been impossible? We were just obediently saying, ”I'm sorry. I was going to call all the customers for the meal. But this time, I didn't have such a response. I'm sorry to hear that.I'm going to look into the cause and try to improve my business so that I don't have this in the future.” It's because it's a trivial bread dish. It is said to ”all customers ...”, and then we are not included in the customer? I think it is bad. I'm sorry. I went down without asking this answer, and suddenly I offered a dessert plate, and I had questions about how to solve it, because the acquaintance of Sommelier in the seat behind us was more likely to be We were enjoying the meal and each employee was coming to greet us. At first, we were thinking about asking for wine, and we asked Sommelier to ask for the recommendation and ask for the proposal via other employees. But the Sommelier was taken by the employee and was heading to our table, but he was called to the table, and he was taken to the front of the road, and he was taken to the front of the road. After being talked to us, he came to us.And the contents of Sommelier's proposal were unclear if you read the contents on the menu table. So we didn't ask for alcohol.When you propose to the sommelier of other shops, you listen to the purpose and taste of the day, and in light of the contents of the meal, I would like to suggest the best. It's because it's a professional customer service with a knowledge of wine. At first, I was about to know the employee. I don't feel good if I can make a difference to the customer.Also, there is a table that asked for a cake on birthday, and after the birthday cake is provided, I looked at the contents of the apology dessert plate that was soon offered and looked at my face.The environment of such a restaurant affects 々 who share the place. However, I was repeatedly called to the young staff to say ”I'm sorry” when I passed the check-in counter to thank you for the roughness and return to the room after the meal. I thought I would have received an apology at first, but it was a mistake. ”I'm sorry! I have accounting for beer!” We didn't receive any wine at the restaurant. On the spot, there was a person in charge, so I told him that I didn't drink and returned to the room, but I was very uncomfortable with repeated events and contacted the front desk. And I explained the above events and asked, ”What do you think? How do you think we should respond?” By contacting you again, the same restaurant director will be in the next 30 minutes. I came to apologize with a 1000 yen ticket, and I was given a ticket to 々 early. We don't want a ticket or a dessert plate. I asked for an explanation of the details and how I would respond in the future.I refused the ticket and repeated it, but I couldn't understand it.Finally, if you don't receive the ticket, the story ends. I had no one, so I had a swallow at the end of the day. This time, the sick friend's health was a little calm, so it was a trip I was looking forward to. We chose Marina City Hotel as a place to relax in the vicinity. The building was beautiful and the surrounding facilities and the response of the people there were great, but the response of the hotel employees was ruined It was. When I went to Wakayama from a friend, I was very kind, so I was told to go to Wakayama again, and it was the reason I chose this hotel this time. When my friends and I were talking about this, they were tears.
Excellent
70 Reviews