Ibis Budget Salzburg Airport - Contactless Check-IN

Stayed here many times, see past reviews. Summer 2022 was actually a nice stay. The shelf check-in for early arrival worked, AC worked (though it could be better). I certainly didn't hear any traffic. You can get better quality for this price but the location of this hotel is the winner for me.

As part of a visit to Austria. I had a booking for the Ibis budget Salzburg Airport Hotel for 1 night on Friday 14th January. With me due to catch a flight there in the morning. The hotel confirmation email offered check in from 1500. I arrived there around then to find the hotel closed. With reception due to open again at 1700, This was not made clear to me. Since I had previous emails asking how to find the hotel. After ringing the door bell, calling the hotel and sending emails. I finally called the other displayed telephone number to be answered by the hotel manager. Who gave me the accès code for the hotel door and the accès code to enter my room. Having checked myself in on a terminal. I'm not sure this is within the spirit of the current Covid regulations, but we are where we are If that was a surprise, there was more to come when I found that the booking did not include breakfast and there was none available for customers. The restaurant is closed This has not been made clear to me in the booking confirmations or my previous emails. I find these actions most strange and asked the hotel Manager for an explanation of the circumstances. The reply was along the lines of I am the only member of staff at the hotel. The price is cheap and the services offered are take it or leave it. If you wantef a better hotel you should have booked a more expensive hotel in the city at a more expensive price Now please leave my hotel. Goodbye. I find this attitude from the hotel manager to be most strange and astonishing to say the least. By not supplying the services offered is in my view a breach of contract made with me to stay at the hotel. Since what was advertised was not on offer at the hotel. I have asked the Salzburg City Council who license the hotel to comment on the hospitality of the hotel and, await their comments on the matter The breakfast times at the Hotel were also advertised and noted on my invoice and did not take place during my visit. This is not the type of welcome the hotel should extend to its customers and I certainly would not consider another visit. Never mind recommending it to anybody else.