Guest User
August 25, 2023
The hotel location is far from the actual location! The customer service reply positioning is the front desk positioning, not the actual location! The actual location is extremely remote, extremely inconvenient to travel, and there are no supporting facilities in the surrounding area. It is nearly three kilometers away from the seaside! Fortunately, we are driving by ourselves, otherwise we would not be able to take a taxi! In addition, who would have thought that two rooms booked in the same hotel are actually in two different communities nearly half an hour's walk away. Friends and family are traveling together, but they can't visit each other! The health situation is even more worrying! After staying for three days and four nights, the house was not cleaned at all, not even the trash can was cleaned. The trash can was infested with insects and stunk! The used bath towels were not replaced and remained on the bathroom floor! If I hadn’t asked customer service to send some bath towels, there would have been no bath towels available at all! There is a lot of greenery in the community, there are geckos and cockroaches everywhere, and the remote location makes the experience very low! Because it was already five o'clock when we arrived at the hotel and my friend wouldn't arrive until eleven o'clock in the evening, and it was raining heavily at that time, I couldn't bear to check out! However, I strongly do not recommend this hotel, please avoid it!
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