Holiday Inn Express & Suites WARMINSTER - HORSHAM by IHG

Check-in was easy, information was provided for TV and WiFi. Parking is tight. Breakfast offers many choices.

The front desk staff are rude and unpleasant. The new manager Ron was very helpful but I would not recommend for families.

Room, check in, amenities were good, But we had a issue with male worker at night. He called us at 12 am at night asking to come to front desk because we are not officially checked in. We checked in at 4:00 pm, filled out form with our info, swiped credit card for security deposit, got our room key. We came at midnight showing him that we have pending transaction on our credit card for security deposit. He didn’t even want to look at it. He said that in his computer doesn’t show that, and we are not even allowed to be in our room. He said that only option that we have is to swipe the card again or leave the hotel. He was demanding us to swipe the card one more time which we didn’t want to do cause its already was showing the transaction. We ask for the boss or supervisor or manager. He said that he is the boss and he is not gonna call anyone. He start raising his voice to us- which is very inappropriate behavior with the customer. My husband told him that we are gonna record our conversation because he is crossing the line of behavior. As soon as he saw that we are recording our conversation he changed the tone, changed the manner talking, he said that he is gonna fix everything, he apologized and let us go. Around 12:30 we returned back in our room, we went to sleep, and at 1:00 am he called again , woke us up to say that he fixed everything and that we are good. That was the worst costumer service we’ve ever experienced. I think that person needs to go back to first grade.

The staff was welcoming and polite. The rooms were clean but the mattress and pillow were lumpy. Still got a decent night's sleep. The breakfast room was clean and there was a good sepection of cold and hot foods. The pool was clean and the water was warm enough for the kids to enjoy a couple hours of fun.

My family and I have been to many hotels and this hotel was one of the best so far. Vert Clean room, good breakfast, location near Costco walmart restaurants etc. My family were looking forward to swim at the pool but need to be heated thought during winter time. It was too cold for my kids and I to swim so we stayed most of the time at the hot-tub.

The hotel has nice good size room and clean bathroom. Friendly staffs made it a comfortable stay.

Room was very smelly. Kind of like wet dog smell. Other than that everything else was good

Rooms are spacious and clean. Breakfast was excellent. Staff was friendly and helpful. Overall, a really wonderful stay!