Premier Inn Worcester (M5,Jct6)

Stayed here with the family while on a short break. First of all the food things - the staff were friendly and helpful and there was lots of parking. Everything in the room worked, breakfast was good. All that said there are many drawbacks to this hotel. First off there is no AC and with the very hot weather recently it was extremely hot and to make matters worse there was no way to get decent ventilation to cool the room down - I'd say the conditions were borderline dangerous. In the room where were too few sockets making phone charging tricky and the TV was very small. The attached pub looks to have been a Beefeater and is in the process of shutting down. They did served breakfast there but it looks like that might change to breakfast to go in future. So the hotel did the job, just about, but it's clearly going down hill.

It looks like theyre going to do this place up, and it needs it. The restaurant is the worst ive been in and looks derelict. im sure itll all be good once the work has been completed.

We paid for two family rooms, but were given standard rooms with an additional single bed and what can only be described as a toddler camping bed shoved in front of one of the bedside tables (where - incidentally - my son hit & cut open his head because it was behind his pillow). There was no first aid kit at Reception - all they gave us was a selection of eyewashes, so we left blood on one of the pillows, which I really hope they cleaned afterwards. Also, the cooked the breakfast was pretty terrible (a shame as it's usually the best part of staying in a Premier Inn) and they need a second coffee machine for busy breakfast times. No air conditioning (although a brightly lit, noisy fan was provided). Obviously you can hear traffic from the room with the window open, but I expected this given its location. The positives? Close to where we needed to be, sufficient parking and the staff were friendly,

Disappointed this time. Have used Premier for ages, probably over 30 times. Usually good. This hotel at Worcester is hard to find, and not signposted. Google Maps can’t find it, sends you round in circles. Reception person was abrupt and impatient, barking questions at you nonstop while you’re trying to register your car. Restaurant being demolished soon, staff there also unfriendly. Carpets in the hotel a bit worn, paintwork scuffed and marked, some of the room lights not working. Staircase creaky and old. Probably won’t stay here again. Hope they get it in shape. Maybe do some more recruiting.

Great place to stay mainly because Jake the manager and his staff are really helpful and friendly and a great asset to the company

One of the worst hotels I’ve ever stayed in and 100% the worst Premier Inn. Not only were the staff rude, unhelpful and blunt, but everything was unclean. There was a Greggs wrapper under the bed when neither me nor the other guest had even been there. The toilets were all disgusting in the bar and food area. They knew we were all there as a huge booking for a family wedding and they were unbelievably rude. Thank god we only stayed one night and moved to a much better venue, but do yourself a favour and don’t even go at all.

Staff and service was exceptional. Very helpful and polite and kind at all times. The only reason I gave 3 stars is because the room was not immaculately clean as well as the bathroom. There was mould and rust visible. However there was a good fan available in the room in the heatwave which was very much appreciated. The breakfast was also very good and had good variety and good value for money.

The staff were amazing, very clean hotel and excellent location to town and business venues, staff got us taxis daily to conferences, bar and food amazing. I left a valuable item in the hotel, the manager and staff were amazing and even went to the post office and returned it back recorded delivery in his lunch break. What staff team would do that ? They were amazing. Thank you so much and will see you again for sure !

it was not clean, the bathroom was smelly and I had to wait quite long for the reception staff and when she came she didn't apologise for the long wait. I will never go here again