Jess Hotel & Spa Warsaw Old Town

Our apartment was quite charming with high ceilings and architectural details. It was a 2bedroom, 2 bath, advertised for 9 people. It was very comfortable for 5, but I think it’d be tight for 9. The staff was very accommodating to our requests and friendly, but in some areas cleaning was a bit superficial. There was some mold in the shower and dust bunnies around the moulding and found trash on the one side of the bed. The location was extremely convenient. And despite the central location, it was quite quiet.

Room cold, layout not as described and certainly not clear bed settee was in the middle of the door entrance and kitchen. Only place to sit and relax was either on the bed or kitchen table chair. Not ideal for 3 adults. High premium paid for 3 nights. Staff disinterested in resolving concerns and continued to assist others customers when initial contact made to try resolve. The following evening we were offered an alternative room which would have been suitable but gesture made to late in the stay. I would not recommend or visit again. I ly positive was the location.

Great location. Lovely spacious room with good amenities. Servicing of the room wasn’t the best. We arrived and the previous guests used towels still in our bathroom. In the apartments bin lorry emptiness at 6am very loud and so was late night revellers returning to other apartments in the stair.

No hot water until 9 am.. broken ironing board took half a day to replace. Noisy neighbors until 2am. Didn’t replace the soap in the shower 3 days in a row. 3 stars was generous. SPA and massage was excellent!

Well located hotel Hotel itself is small and a little dated in areas, rooms were quite small to move around due to size but clean and comfortable.

Amazing location in Old Town The hotel is in the heart of Old Town by sites, restaurants and shopping. There was a good variety of food for breakfast. The hotel itself is very basic/no frills.

Great location, friendly staff but the room especially the bathroom had a really bad odor which I think it was coming from the Asian restaurant next to the hotel. I was there only one night. I know I wouldn’t be able to stay there any longer than that because of the bad smell.

First, the good: clean room, perfect location in Old Town, nice staff, legendary breakfast. The bad: small room, broken-down elevator (hope you don't mind stairs!), and jacuzzi often closed for service. Would stay here again, though, especially for the location and the breakfast!