Guest User
June 15, 2024
I booked a room for three nights, but only stayed one night before leaving. I was bitten by ticks and lice. We found a tick on the bed, and it was covered in blood when we crushed it to death. We also found the body of another tick lying on my bed. I have two big, red, swollen, hard lumps on my face and waist from tick bites. I also had rashes and itchiness on my arms, legs, and ankles. I collapsed and went to see a doctor, but the nearby clinics didn't accept me and said they needed to make an appointment. I communicated with the hotel and told them I wanted to check out early, and they agreed and offered to refund my room fee. However, I have been communicating with Ctrip for two days, and Ctrip said that their partner ******* cannot contact the hotel and has been delaying my refund. I have returned to the hotel to confirm repeatedly whether to refund the money, and the hotel said that they will definitely refund ******* within one day, but I have not received a positive response from Ctrip for two days. It is a very bad hotel. The sheets are full of cigarette burns and are very dirty.
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