W Dubai - Mina Seyahi is your luxury hotel for the discerned traveler seeking new discoveries and adventure. A modern-day bazaar that is alive with day-to-night programming, our hotel is the place to see and be-seen. Experience amplified dining outlets, from the dialed-up DJ sets at Ginger Moon’s infinity pool to the Japanese rooftop lounge, ATTIKO that boasts 360 views across the city, one not to be missed. Farrago Bar and Lounge, is your intimate, moody indoor-outdoor vibe which buzzes nightly with DJ sets, providing a platform for local artists and fostering connections among creatives. With never-ending energy and great vibes, the hotel situated in the heart of Dubai Marina is home to an iconic glass architecture that towers over the city below, offering unobstructed views from each of the elegantly designed guest rooms and suites over the Arabian Gulf, out towards the world’s highest observation wheel, Ain Dubai and beyond.
"I stayed at W Dubai hotel in Mina Al Siyahi, and while the property and rooms are nice, the staff's behavior, particularly the manager Fabio, made my experience unpleasant.
I had an important flight at 6 PM and requested a late check-out until at least 3 PM to prepare comfortably. Before the manager arrived, Jasper, a staff member, mentioned that a 2 PM check-out could be possible. However, when the manager, Fabio, got involved, he denied my request and only allowed a check-out until 1 PM. He claimed the suites were fully booked, yet I checked online and found suites in the same category available for the next day.
Fabio's attitude was unprofessional—he was sarcastic and dismissive, with a tone that made it seem like he was mocking my concerns. It was clear that customer service and guest satisfaction were not priorities for him or the staff.
While the hotel itself is well-maintained, the poor treatment from the staff, especially Fabio, overshadowed my stay. I will not be returning to this hotel as they clearly lack basic respect and appreciation for their guests."