The Empark Grand Hotel Kunming (Shiji Jinyuan Dafandian) is located within easy reach of Erji Road subway station. It will take around 25 minutes to reach the Kunming West Railway Station while the Changshui International Airport and Kunming Railway Station are 40 minutes away by car.Guests can dine on Chinese cuisine, Western cuisine or Japanese cuisine at the hotel restaurants. Business travelers are invited to make the most of the meeting room and business center. Guests looking to stay active can utilize the billiards room, fitness room, tennis court or swimming pool while those simply wanting to relax can make use of the spa room or massage room. This Kunming hotel provides on-site parking and free Wi-Fi in public areas.
"This is an older five-star hotel, very close to the subway station. The breakfast is abundant, and the swimming pool is also quite good. The only drawback is the inconsistency in the front desk staff's service quality.
Incident 1: We arrived a day early for our conference booking, which was for room 480. We had booked online for 538, but 538 is in the annex building, while 480 is in the main building. There were available rooms in the main building that day. I asked if we could be upgraded to the main building, but the front desk said no, unless we paid an extra 100+ yuan. I was willing to pay, but then I asked if they could provide meal or laundry vouchers, which they also refused, only offering accommodation receipts. So, I had to give up and switch rooms, which was quite inconvenient.
Incident 2: I called the front desk to ask for the room's Wi-Fi password. The first time, they gave me the wrong one, including the 0871 area code, and it didn't work after several attempts. I had to call a second time and speak to another person to get the correct password.
Incident 3: When we were changing rooms, my colleague showed the front desk a screenshot of the QR code payment for the conference rate (room 480). However, the front desk, and even the manager, couldn't find the payment in their system. We had to pay for the room again to check in. When I returned later and showed the payment screenshot to another front desk staff member, they found it in a minute and processed the refund successfully. I really wonder what the previous front desk staff and manager were doing?
So, the front desk's service quality is indeed very inconsistent, and their policy regarding room upgrades is too rigid. It really detracts from the overall experience."