Unfortunately, I have to give Best Western Plus Bend North with a terrible review mostly with customer service. This would have been a go to hotel for us had this incident not happened. The hotel itself was fine however I was charged $150 for an incident that happened after my family checked out. We were accused of smoking in the room which is impossible because my husband and I are both non-smokers. We also had with us our 12 year old daughter who can absolutely attest to this fact. It is very unprofessional to acuse paying customers of wrongful doings. When I discovered the charge, I knew it had to be a mistake because I ALWAYS leave our hotel rooms or airb&bs in top notch condition. I asked to speak to the manager who wasn't there at the time so I called back again at the time I that she would be in and I was given the complete run a round. I still have yet to speak to the manager. I hope that the hotel does the appropriate thing and reimburses my credit card. I'm not sure how this even happened but it is concerning that hotels can do this even after charging high rates to stay there to begin with. We would have made frequent stays at Best Western Plus Bend North if this had not happened, but the hotel management can not be trusted here. Dont stay here. There are plenty of other options. I will follow up to let other consumers know if the hotel did the right thing and reimburses my credit card.