The room was clean and the hotel was very quiet, it appeared there were very few guests during my stay. The staff left something to be desired. When I arrived the front desk person was unfriendly. Later I called down to the front desk to ask about late checkout and no one answered the phone. I then went down and no staff person was anywhere to be found in the lobby. I waited about 19 minutes for someone to come to the front desk finally. They did accommodate my 2pm checkout request which I appreciated. However, when I returned from a work meeting at 1:15 my room key no longer worked and, again, no one was at the front desk to assist me. They did finally appear and rudely reactivate my room key. The parking lot was also extremely icy, specifically in front of the front entrance making it challenging to safely enter the hotel from the parking lot. My first stay here was significantly better experience wise. en
