M533424****
January 1, 2026
Exceptional stay, with special thanks to Winnie at the front desk for her outstanding service!
This stay left a wonderful impression, especially the service from Winnie at the front desk, which was exemplary.
Professional and Efficient: Even during peak check-in time, Winnie was incredibly swift and skilled, completing the procedures quickly and clearly explaining the hotel facilities and breakfast hours.
Thoughtful and Attentive: Learning it was our first time visiting the area, she proactively offered detailed travel advice, hand-drew a map of nearby dining spots and attractions, and even reminded us about changing weather, showing immense care.
Proactive Problem Solver: After checking in, we had a small internet issue in our room. Upon calling the front desk, Winnie immediately coordinated with the engineering department and personally followed up, resolving the problem for us in a very short time with impressive efficiency.
Warm and Sincere: Every time we entered or exited the hotel, if Winnie was on duty, she would greet us warmly with a kind smile, making us feel right at home. Upon check-out, she thoughtfully inquired about our onward journey and offered well wishes.
Having such an excellent employee like Winnie made this accommodation experience far exceed expectations. She not only represents high personal qualities but also reflects the hotel's outstanding management. Highly recommended, we will definitely choose to stay here again!
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