We arrived at the hotel at 4:30 PM, only to find no rooms available. We were told to wait at least 40 minutes. While waiting in the lobby, we noticed a group of men playing cards. Soon after, we smelled cigarette smoke. When we asked a staff member to address it, they rudely talked back to us, even being verbally abusive. I reported the situation to the lobby manager, and even had to actively seek an update from them. The final response was that they couldn't stop the men because they hadn't 'substantially witnessed' them smoking, among other unacceptable excuses. Although the hotel apologized and offered some gifts, it was an extremely poor experience for us, traveling a long distance with a child! I can only assume this is due to the hotel's usual lack of management, allowing these idle individuals to gather and play cards and smoke. I hope the hotel takes this issue seriously to prevent similar incidents from happening again! Also, we found bugs in the room and reported it to the front desk, but they couldn't provide any clear explanation... Sigh, so unprofessional!
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