Experience: Due to the peak tourist season, I booked a basic room on the 5th floor. The room had a strong odor, I couldn't tell if it was from smoke or mold. I requested a room change on the day of check-in, but the front desk said they were full and couldn't change rooms. Because I have rhinitis and allergies, I had a stuffy nose and sore throat after one night. I complained to Ctrip the next day, and the floor manager arranged two rooms: one was a basic room on the 7th floor, which still had an odor, and the other was a room on the 13th floor that was noticeably odor-free.
Regarding cleanliness and facilities: The room I stayed in on the first day had dust on the switches on the bedside table, and many light stains on the walls. The USB port by the bed was broken and unusable, and the bathroom was small. Breakfast was average, optional, and my 9-year-old child insisted on paying extra.
Regarding service: The porter accompanied me throughout the entire process, from getting off the bus to check-in and delivering my luggage to the room, and was very helpful. The floor manager was also very helpful during the room change process and even gave my child a souvenir. Fruit was delivered both days, and on the day of the Autumn Equinox, they specially prepared sweet soup, which they made fresh when I returned even though I was away. This service was very heartwarming. The front desk staff were rude. During check-in, I was only confirming the free parking period, and their response was impatient, implying that since I was already paying for the free parking, why were they making so many questions? I held back from confronting them. The staff member handing out the new room key during the room change was cold and unresponsive. My child greeted her politely, but she didn't react. Her cold and dismissive manner was very unpleasant, all because I caused them trouble during the room change! First of all, this wasn't the guest's fault, and secondly, I didn't make any unreasonable demands; there was no need to take it out on the guest! I give these two staff members a bad review, and this is a major factor affecting my overall rating!
In summary: After returning from the room, I chatted with a friend who works in the hotel industry. He told me it was most likely caused by the carpet, possibly due to mold or a lack of deep cleaning. Therefore, in the future, firstly, it's best to avoid rooms with large carpet areas, and secondly, try to avoid basic room types. This hotel used to be the best in Weihai; I stayed there once in 2006, and it felt very high-end then. Frankly, this time it felt significantly downgraded. A basic room costing over 600 yuan a night could get you a similar international five-star hotel in other cities, so the price-performance ratio wasn't high. The service was commendable; some details were thoughtful and even included pleasant surprises. However, some staff members should refrain from showing their emotions on their faces. A little pretense would have been better!
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