Val du Charron Wine & Leisure Estate

They wouldn't let me cancel my booking I made for my parents. And this was because my mother was diagnosed with stomach cancer. They wouldn't even give solutions to a problem we cannot control. Cheeky cheeky. All business and nothing else to it. I'd never recommend this place.

Service excellent

The new room additions with the swimming pool and Boma Bar are fantastic. The views are incredible! Perfect for a getaway, only an hour's drive outside of Cape Town. Wellington is known to have beautiful, warm weather. What I love about this accommodation is that you don't have to leave. They serve a wonderful buffet breakfast and have two restaurants, which you can visit for lunch and/or dinner. The staff are very friendly. They also have easy access rooms with a lift.

We had a stunning few days in the brand new section of the hotel. The best views especially sunset. Friendly staff that were ready to serve. A suggestion will be to have some diffusers in the room and bathroom to counteract the strong smell of cement

We had the best meal at The Grillroom, one of two restaurants. Service was friendly and atmosphere induced a quiet conversation- some amazing views while the sun set!

The Good. Stunning location. Very friendly staff. Great pool. The Bad There are no staff on site between 9.30pm - 7am. What if there is an emergency? What if you arrive late? You can't access your room. I saw no security in the 5 days we were there, remember we are in South Africa. No rooms have a telephone, if you need to contact reception you have to go there. Breakfast very basic, I actually went and bought some Corn flakes from the supermarket. Buffet it is not. TV's only show streaming services ie: Netflix Youtube The Ugly The day before we were due to fly home, I tried to open the safe was not able to. 3 members of staff tried with no success. We had to wait 4.5 hours for an engineer to come and drill the lock, as all our money and cards were in there, our last day was lost Had this occurred the following day, we would have missed our flight. As the engineer tried to access the safe he realised THE SAFE WAS NOT EVEN BOLTED TO THE WALL HE LIFTED IT OUT What a complete joke DO NOT come here it will ruin your holiday

Such a disappointment! Beautiful location with fabulous view. Charming server but shocking food. My Prawn and Avocado starter was inedible. The prawns were warm and tough and the avocado was hard (Unripe). The Manager (apparently his 1st day) explained the prawns had been frozen (and presumably thawed with warm/hot water) and the problem with the avocado had something to do with the avocado supplier! He was very polite and embarrassed. Instead of a Main I chose Baked Camembert with toasted Crostini. The Camembert was lovely but the Crostini turned out to be toasted bread - not Crostini. My husband’s starter was fine and the Venison he had for his main was very tasty - but the chips were inedible (practically uncooked) and the onion rings were also very disappointing. Us two and one other couple were the only customers.

No Security at night we r in South Africa. No staff on site between 9.30pm - 7am No telephones in the rooms No welfare checks No regular tv Poor breakfast Safe was NOT bolted to the wall u cud lift it up Absolute sham of a hotel