Premier Inn Wells (Somerset)

The location was great and staff was good.. parking is not for free

The housekeeping could be better. Sink holes weren't very clean! And the noise from the extractor fan coming on from 5am was far too early. Otherwise the stay was good for the price.

Great location near centre of Wells and ideal for visiting the whole area. Staff were incredibly accommodating and helpful. Responded to any requests like lightning. Operated as a team and helped a new chef when she was very busy. Karli, Raymond (despite his poor jokes), Lee and Louis were our main contacts and made the 12 day visit fun and positive. However, all staff played their part

An entirely functional, comfortable Premier Inn in good location for visiting Wells. Good breakfast. Large on-site car park (at a reasonable daily cost).

Premier Inn has high standards of cleanliness and comfortable beds, and Wells had these qualities plus welcoming and efficient staff

My friend and I stayed for 3 days (2 nights). We arrived around noon to drop off our luggage so we could walk around Wells before the booking-in time of 3pm. However, we were able to book in when we arrived, at no extra charge. All the staff we encountered friendly, efficient and nothing was too much trouble. We will definitely be staying there again.

We had a wonderful greeting by Dylan who made us feel welcome and was very helpful in sorting out a booking problem. We had a delicious meal served by Lee who was also very helpful throughout the evening A comfortable and relaxing stay.

Excellent location Walking distance to Wells centre and short drive to Glastonbury. We went to Rock n Ribs festival at bath and wells show grounds perfect for that. Morrisons just across the road great for anything you’ve forgotten. Room was brilliant aircon actually worked really well and was quiet!!! Very clean lovely staff especially Dylan who helped us with our car parking. Thank you so much. Best premier inn we’ve stayed in. Great price very reasonable. Lots of parking. Got back late and it was not an issue.

Clean hotel and easy check‑in, but the restaurant experience was honestly unacceptable. We were told it was “fully booked” and the only table available was 90 minutes later. Not ideal, but we agreed. When we went back down to confirm, suddenly the table had been “given away.” No apology, no explanation — just shrugged off like it didn’t matter. Later that night, the restaurant was completely empty, so whatever excuse we were given clearly wasn’t the truth. I don’t care if the England game was the real reason they didn’t want to seat us — just be upfront. Being lied to and messed around is what ruined the stay. Clean rooms don’t make up for staff who can’t be honest with guests.